Job Summary
We are looking for an IT Assistant to join our team and work alongside the IT Manager at our Bolton office. The role involves supporting around 70 staff across the Northwest, helping with day-to-day IT issues and keeping our systems running smoothly.
This is a role for someone who already has some IT support experience and wants to build on it by getting involved in a wide range of tasks.
Responsibilities
* 1st and 2nd line support – answering calls and emails, resolving IT issues and logging them properly.
* Setting up and maintaining PCs, laptops, phones, printers and AV/telephony equipment.
* Supporting the IT Manager with updates, system maintenance and project work.
* Assisting with system administration (Active Directory, Office 365, Azure, SharePoint, Teams, OneDrive).
* Keeping the IT asset register up to date and checking software licences.
* Working with suppliers to sort out hardware and software issues when needed.
* Visiting other sites in the region to set up or support equipment.
* Helping staff with other company software such as Coins, Compliance Genie and Contractor Genie.
What are we looking for in a candidate?
Essential
* A working knowledge of IT support, especially Office 365, Azure, Teams, SharePoint and OneDrive.
* At least a year's experience in a similar role (or equivalent hands-on experience).
* Windows 10/11 and Active Directory (including Group Policy).
* Familiarity with mobile technologies (iOS, Android, Intune).
* Someone organised and approachable, with the ability to deal with more than one task at a time.
* Full UK driving licence and access to a car (occasional travel to other sites).
Desirable
* Degree in Computer Science or similar, or equivalent experience.
* Certifications such as Microsoft, CompTIA A+/Network+, Cisco, VMware.
* Knowledge of Windows Server
* A good understanding of networking.
* Experience using Adobe Creative Suite (InDesign, Photoshop, Premiere Pro).
Job Types: Full-time, Permanent
Pay: £30,000.00-£33,000.00 per year
Benefits:
* Company pension
* Cycle to work scheme
* Free parking
* Life insurance
* Sick pay
Work Location: In person