Operations Director – Soft Services (Cleaning) – Glasgow £75,000 - £80,000 Car Allowance Bonus Are you a strategic leader with a passion for driving excellence in service delivery? Do you thrive on building strong client relationships, challenging the status quo, and developing high-performing teams? If so, we want to hear from you. A leading soft services provider is seeking an experienced Operations Director to lead their cleaning division across Scotland. Based from their Glasgow head office, you will play a pivotal role in shaping operational strategy, ensuring service excellence, and fostering a high-performance culture throughout the organisation. Key Responsibilities: * Lead, coach, and develop a large, multi-site operational team, instilling a culture of accountability, collaboration, and continuous improvement. * Build and maintain strong relationships with clients, acting as a trusted partner and solutions provider. * Challenge and refine existing processes to drive efficiencies and elevate service standards. * Collaborate with senior leadership to define and deliver operational strategy and business growth targets. * Ensure compliance with industry standards and company procedures. * Mentor middle management and emerging leaders to build a robust succession pipeline. About You: * Proven experience at a senior leadership level within the cleaning or broader soft FM sector. * A strategic thinker with a hands-on approach and a track record of delivering operational improvements. * Exceptional communicator with strong interpersonal and relationship-building skills. * Commercially astute and client-focused with the ability to identify and implement practical, scalable solutions. * Passionate about people development, with experience in coaching, mentoring, and performance management. * Comfortable in a fast-paced, growing environment where culture and values matter. Location: * Office-based in Glasgow, with travel across the UK as required. Package: * £80,000 salary * Car allowance * Performance-related bonus * Opportunities for progression in a growing, values-led organisation This is an exceptional opportunity to make a real impact in a senior leadership role while joining a business that values innovation, teamwork, and long-term relationships. Apply now to be part of a company where your ideas, leadership, and passion will shape the future of soft services delivery