Job overview
PLEASE NOTE THAT WE WILL ONLY ACCEPT APPLICATIONS FROM STAFF CURRENTLY EMPLOYED BY WELSH AMBULANCE SERVICE NHS TRUST.
Working collaboratively with their respective Senior Paramedic the principle role of the Operations Manager is the 24/7 operational leadership of a defined area. Operating on both an Emergency Ambulance (EA) and a Rapid Response Vehicle (RRV) ensuring the safe service delivery from all ambulance clinicians.
The Operations Manager will work to their respective scope of clinical practice. Operational management will be spent supporting the Locality Manager in ensuring the continuous provision of a safe and effective service.
In order to apply, applicants must hold a degree level qualification, or have equivalent experience, a minimum clinical grade of Level 4 Diploma for Associate Ambulance Practitioners/IHCD Ambulance Aid, Bronze and Silver IQT, ILM Level 4 in Leadership and Management, or working towards. Level 3 Certificate in Emergency Response Ambulance Driving and a full UK manual driving licence with C1 category. Applicants will have the passion and drive to support their team to deliver the highest levels of patient care and clinical safety.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
Main duties of the job
Operations Managers will provide effective operational leadership and management support to their team of Paramedics and Emergency Medical Technicians, including maintaining their welfare, supporting personal development and reviewing performance and progress. In addition, successful applicants will provide emergency response cover to within their scope of clinical practice. Post holders will also be expected to perform Operational Commander duties that include large scale major incidents.
The role requires excellent communication skills, flexibility in approach and a high degree of personal organisation to determine priorities and the ability to handle a range of issues. You will need to be an excellent problem solver, demonstrating flexibility and compassion in your approach to the changing priorities the Trust faces on a day-to-day basis. Applicants should be able to demonstrate that they are a positive role model, providing inspirational and highly visible leadership, which encompasses the Trust’s values and behaviours.
Working for our organisation
#RemarkablePeople
Our workforce is made up of over 4,000 remarkable people who contribute to the delivery of world-class patient care across Wales, 24 hours a day, 365 days a year. Whether you work in a patient-facing role or within our range of support services, the work that you do enables us to provide high quality care, wherever and whenever we’re needed.
The Trust recognises the need for its workforce to represent the diversity of the population it serves across the whole of Wales and seeks to create an environment where diversity is celebrated and inclusivity matters. We are also keen to break down any barriers into the Trust, and would encourage applications from under-represented groups, including those from Black, Asian and Minority Ethnic communities, LGBTQ+ communities and disability groups.
Careers within the Welsh Ambulance Services University NHS Trust are diverse and varied, with opportunities arising right across the service. Whatever your skills and background, you’re sure to find a career with us which is fulfilling, challenging, and rewarding.
In line with the Trust’s Starting Salary Procedure, all applicants will start at the bottom of the band for the position applied for, but can apply for a higher salary if they have previous experience relevant to the position.
Detailed job description and main responsibilities
You will be able to find a full Job Description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.
Person specification
Qualifications and/or Knowledge
Essential criteria
* A degree level of education, or equivalent demonstrable experience
* Level 3 Certificate in Emergency Response Ambulance Driving (CERAD)/ IHCD Ambulance Emergency Driving
* JESIP trained, or able to complete JESIP training which can be provided
* ILM Level 4 in Leadership and Management and willingness to undertake ILM 5 within an agreed timeframe
* Level 4 Diploma for Associate Ambulance Practitioners/IHCD Ambulance Aid
* Prioritising conflicting demands and often unpredictable work patterns
* Ability to demonstrate visible leadership in challenging and stressful situations.
* Investigation and report writing skills.
* Demonstrating continuous personal development including leadership and change management.
* Effective and sensitive communications skills
* Ability to adapt tactical actions into operational delivery
* A full UK manual driving licence with C1 category.
Desirable criteria
* Presenting complex, sensitive or contentious information to internal and external groups
* Experience of budget management.
Experience
Essential criteria
* Relationship management with key stakeholders in the operational setting to support corporate aims and objectives
* Experience of managing and influencing people.
* Experience of working with a diverse range of stakeholders
* Experience of leadership of high performing teams
* Experience of working in a demanding and fast moving environments
* Experience of developing tactical working plan to meet strategic objectives
Desirable criteria
* Persuading, influencing and negotiating with frontline staff in time critical circumstances