Overall, Purpose of the Role
To deliver a gas and mechanical integrated service to the contract and to deliver continuous service and cost improvements through identification, promotion and implementation innovative systems, processes, procedure, and products.
Main Duties & Responsibilities of the Role
Customer Liaison
1. To be the first point of contact for the management of OCS service delivery to clients relating to hard FM.
2. Responsibility for ensuring due compliance to the contract specification and ensuring Helpdesk tasks are closed out on time.
Health & Safety
3. Manage the delivery of all agreed remedial /emergency and planned works to ensure the building offers a safe environment for all users.
4. Undertake and take responsibility for the Permit to Work system on site with regards to specialist contractors required under the Hard FM service stream
Quality of Service Delivery
Overall responsibility for quality performance on the contract with respect to the Maintenance, service which will include but is not limited to:
5. Ensure that the work schedules are regularly reviewed to ensure best value for money and efficient delivery of services to our client requirements.
6. Ability to anticipate problems and quickly find solutions to them
7. Installation of fresh gas, mechanical and plumbing components and fittings
8. Recommend replacement for old or faulty gas and plumbing components or fittings to the management
9. Assist in forecasting requirements, creating a budget and scheduling expenses for the gas, plumbing and mechanical department
10. Working in collaboration with the site team to formulate the best cost-effective solution to all problems
11. Ensure that all gas, mechanical and plumbing gadgets & instruments are switched off after close of work daily and are maintained to the manufacturers specifications
12. Fix and maintain plant and equipment on site in line with SFG20 recommendations
13. Troubleshoot machine breakdowns and provide preventive maintenance services
14. Supervise gas, plumbing and mechanical works when new projects are undertaken.
15. Undertake PPM’s as issued from the CAFM system and ensure they are closed out within the prescribed timescale.
16. Undertake reactive maintenance activities within the prescribed timescale (as detailed by the CAFM work order) to ensure the rectification times are met, whether temporary or permanent rectification
17. Ensure that gas & mechanical system assets and equipment are maintained in good, safe working order so as to prevent disruption of services
18. Work with the wider maintenance engineering team to ensure the asset register is kept up-to-date and accurate for each site
19. Whilst carrying out the PPM activities, provide updates to the CAFM team in relation to the condition for each asset in order to inform the forward maintenance budget but also assist any lifecycle decisions which need to be taken to specific assets across the sites
Educational Level
Commercial Gas Ticket
20. TPCP1A
21. ICPN1
22. CORT1
23. COCN1 (OR CODNCO1)
24. CDGA1
25. CCP1
Domestic Gas Ticket
26. CCN1
27. CKR1
28. CPA1
29. To have 2 – 5 years plumbing, mechanical and gas experience in education/Commercial environment
30. Appointed Person LV desirable or willing to work towards
Professional Qualifications
31. NEBOSH/IOSH Certificate would be desirable however training will be given
32. Certification of Legionella Legislation / Responsible person.
33. Membership, appropriate trade qualifications and recognition.
34. IT Literate, MS Office/competent in the use of Excel, Power point.
Experience
35. Proven background in delivering a range of Maintenance (Plumbing, Gas & Heating) Services would be a pre-requisite.
36. Experience of working in an Education environment
37. Ability to interpret contract documentation
38. Ability to translate formal documentation into working specifications.
39. Business development, retention, and championing new and up to date initiatives are keys to success in this role.
40. Demonstrable track record of excellent client relationship management and customer-facing/partnering skills
Personal Characteristics/Attributes
41. Excellent personnel, motivational and team building skills. Leader not just a manager – high visibility with integrity and strong ethical values.
42. Focused and Performance Driven
43. An autonomous self-starter and well disciplined
44. An analytical approach to problem solving and decision making.
45. Desire for personal development through CPD, BIFM, NICEIC, C&G etc
46. Customer focused with the ability to develop relationships quickly and good at networking
47. Ability to prioritise and manage workload in a front line, sometimes reactive environment.