Help Desk Coordinator London, WC2H 8NU 40 hours per week Monday to Friday Up to £35,000 Plus Sodexo benefits Job Summary: The Administrator is responsible for supporting theHelp Desk in delivering excellent customer service and facilitates maintenanceoperations across the NBC London site. Key Responsibilities: Conduct twice daily walk-throughs of all NBCU CSG floors to count desk users accurately. Record findings on the agreed format and submit weekly reports for review against swipe access card data. Act as the lead for the occupancy counting initiative, ensuring it is conducted twice daily, every working day. Arrange for cover when unavailable. Support the Help Desk by assisting with reactive and planned maintenance work requests in collaboration with site team leaders, maintenance teams, and supply chain partners. Maintain and update the Computerised Maintenance Management System (CMMS) Archibus to ensure efficient maintenance and facilities operations. Provide excellent customer service in a fast-paced, creative environment, addressing occupant queries and issues promptly. Assist with Help Desk leave cover and administrative tasks as needed. Ensure all administrative tasks, reports, and data capture are completed accurately and to a high standard. Person Specification: Highly customer-focused, motivated to drive performance and deliver high standards of service and cost-effectiveness. Strong written and verbal communication skills. Approachable, tactful, and professional Excellentorganizational and planning abilities, capable of managing multiple prioritiessimultaneously. Knowledge and experience working with CMMS systems, preferably Archibus. Ability to work effectively both independently and as part of a team in a dynamic environment. Why Sodexo? Working with Sodexo is more than a job; it’s a chanceto be part of something greater. Belongin a company and team that values youfor you. Actwith purpose and have an impact through youreveryday actions. Thrivein your own way. We also offer a range of perks, rewards and benefitsfor our colleagues and their families: Unlimited access to an online platform offering wellbeing support An extensive Employee Assistance Programme to help with everyday issues or life's larger problems, including legal and financial advice, support with work or personal issues impacting your wellbeing Access to a 24hr virtual GP Service Sodexo Discounts Scheme, offering great deals 24/7 across popular big-brand retailers Save for your future by becoming a member of the Pension Plan Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development tools Bike to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit Sodexo UK and Irelands enhanced benefits and leave policies A little more about Sodexo: At Sodexo, our purpose is to create a better every dayfor everyone to build a better life for all.As the global leader inservices that improve the Quality of Life, we operate in 55 countries, servingover 100million consumers each day through our unique combination of On-SiteFood and FM Services, Benefits & Rewards Services and Personal & HomeServices. We are committed to being an inclusive employer. Weare a forces friendly employer.We welcome and encourage applications from peoplewith a diverse variety of experiences, backgrounds and identities.We encourage our employees to get involved with ourEmployee Networks such as Pride, Sodexo Parents & Carers, SodexoDisability, Ability network, SoTogether, Generations and Origins. We’re a Disability Confident Leader employer.We’re committed tochanging attitudes towards disability, and making sure disabled people have thechance to fulfil their aspirations.We run a DisabilityConfident interview scheme for candidates with disabilities who meet theminimum selection criteria for the job. Clickhereto read more about what we do to promote an inclusive culture. Ready to be part of something greater? Belong in a team, thrive in service. Sodexo reserves the right to close this advert earlyif we are in receipt of a high number of applications