Job summary
Due to team expansion, we are looking to recruit a part time dedicated and experienced administrator to join our friendly team. The successful post holder will be required to work across our two York bases; Acomb Health Centre and Huntington House. The York memory service is a team providing support to people living in the York and Selby area who are experiencing concerns with their memory.
If you are an individual with experience working in a demanding office environment, who is confident in using IT systems, has experience formatting letters and managing multiple diaries. Someone who thrives in a busy setting and is keen to join a team striving to make a real difference then we are looking for you.
You must have the Right to Work in the UK in order to be successfully appointed to this role. Please note, this role does not meet the required eligibility criteria for sponsorship under the Skilled Worker visa and therefore the Trust is unable to offer sponsorship for this particular role.
Main duties of the job
Whilst having experience in an administrative role is essential, NHS or other health care experience is not. We are first and foremost looking for a colleague with a passion for helping, who believes in delivering excellent customer service, who has a keen interest in learning and working in a health care setting with a 'can do' attitude.
This role is at the heart of the multi-disciplinary team which means you will work closely with nurses, consultants and management to ensure that they have everything admin wise they need to provide the best possible care to our patients. We are looking for someone who is comfortable multitasking, someone who can communicate confidently, build strong working relationships with a variety of people. Someone who can prioritise their workload and who is genuinely interested in understanding and supporting the challenges that mental health care brings.
Your main duties will be to promote compassionate care, booking assessment and diagnostic appointments liaising via the phone and through written correspondence. Formatting letters and maintaining accurate confidential patient records.
For more details, please read the job description. To be successful at shortlisting please evidence how you match this description providing real life examples to reinforce your experience. If you do not have all the essential qualifications to the required level, you must be prepared to undertake these and state this in your application.
About us
This position has a starting salary of £24,071 which rises to £26,598 (pro rata), per annum after 2 years and a generous NHS pension scheme. As a member of our NHS Trust, you will receive a fantastic annual leave package (27 days which increases with service, plus bank holidays) and access to extensive staff benefits which includes:
NHS staff discounts in over 200 branded sites/stores.
A TEWV monthly staff prize draw
Car lease scheme
Access to Trust gyms
Option to purchase additional annual leave
Access to staff wellbeing support.
Staff recognition is very important to us; you may be recognised through the Greatix and Star Award schemes. Our Administrators are professionals and are a valuable asset to our organisation. We understand they have a key role in the support and delivery of our services and that their dedication helps us to provide safe and high-quality care for our patients. The kind of care we would want for our loved ones.
Our organisation is on a 'Journey to Change' and as part of this journey, creating a great experience for our staff is one of three big goals. Ultimately, our aim is to be a proactive, responsible and mindful employer, recruiting, retaining and training our people, for the right roles, at the right time.
Details
Date posted
22 January 2026
Pay scheme
Agenda for change
Band
Band 3
Salary
£24,937 to £26,598 a year pro rata per annum
Contract
Permanent
Working pattern
Part-time
Reference number
346-NYM-001-26-A
Job locations
Huntington House
Jockey Lane
York
YO32 9XW
Job description
Job responsibilities
Our Trust is dedicated to supporting our colleagues in providing an excellent working environment and encourages everyone to share their progressive ideas. All staff have regular 1-2-1 supervisions and an annual appraisal, which provides lots of opportunity for celebration of achievements, and discussions around challenges, and your aspirations.
You will work with as part of a team of administrators to deliver comprehensive admin support. As a valuable member of the team, you will be expected to attend regular meetings to improve your knowledge and understanding of the services. You will also be required to minute meetings and keep accurate records and input accurately to the patient database. If successful, you will be supplied with a job plan and a fully supported induction.
A visit to the team would be most welcome, should you wish to ask any specific questions or request a visit please contact the Medical Secretary see below. This is a rewarding role working in a desirable team, if you feel this is the challenge for you then we very much look forward to receiving your application.
Please refer to the attached job description and person specification for further detailed information to ensure that you meet the role criteria before applying.
Additional contact details: Karen Willis,Locality Admin ManagerMHSOP NYYS - 07557 495357
Person Specification
Experience
Essential
1. Experience of working in an administrative environment
2. Customer Service experience (face to face, answering calls, correspondence)
3. Experience of organising, prioritising and completing demanding workloads
4. Experience of setting up and the maintenance of administrative systems and processes
5. Experience of working autonomously and proactively
Desirable
6. Experience of supporting/supervising staff.
7. Experience of handling monies and working within financial guidelines.
Knowledge
Essential
8. Comprehensive knowledge of Microsoft Office applications
9. Understanding of data protection and the need for confidentiality and how to maintain this
10. Knowledge of office systems and processes
Desirable
11. Knowledge of NHS systems
Qualification
Essential
12. Level 3 Qualification in relevant field or equivalent experience or willingness to work towards Level 3 qualification in Leadership and Management
13. Key skills/functional skills in literacy and numeracy Level 2 OR O Level (Grade C and above/New GCSE in Maths and English (Grade 4 to 9) are an essential requirement to be fully competent in the role
Desirable
14. RSA Level 2 or equivalent Secretarial/administrative experience in a clinical environment
15. Level 3 Qualification in Leadership and Management.