We are seeking a reliable and self-motivated Transport Administrator to join our clients busy transport office. You will play a key role in the day-to-day operations of the office, working closely with drivers, management, customers, and partner depots - with a particular focus on supporting the business.
You will be responsible for a wide range of administrative duties to ensure the smooth running of transport operations and high levels of customer satisfaction.
Key Responsibilities:
Investigating and resolving customer queries
Assisting with AM driver despatch and ensuring drivers are equipped with Electronic Data Capture (EDC) devices
Producing KPI reports and resolving related issues
Responding promptly to customer emails and telephone calls
Managing customer claims for delays and damages
Resolving customer invoice queries
Coordinating with the storage team on inbound storage, pallet picks, and dispatch of stored pallets
Reporting pallet discrepancies and charging depots accordingly
Accepting or disputing pallet queries on the pallet portal within deadlines
Printing labels and barcodes as required
Providing cover during staff holidays and absences
Liaising with and supporting drivers, warehouse staff, and the sales team
Covering the evening shift as necessary to ensure night drivers are despatched and the warehouse is prepared for the next day's deliveriesThe Candidate:
We are looking for a team player with excellent attention to detail and a proactive attitude. The ideal candidate will have:
Previous experience working in a transport office
Competence in IT, with good working knowledge of Microsoft Office and experience using a Transport Management System (TMS)
Strong organisational and communication skills
Ability to manage workload in a fast-paced environment
Geographical knowledge of the Oxfordshire area and UK road network (essential)
A flexible approach to working hours, including occasional Saturday mornings and evening cover when requiredFull training will be provided on our operating systems, including pallet, courier, and freight platforms.
Benefits:
Competitive salary
Full-time permanent contract
Opportunity to develop skills within a supportive and experienced team
Varied and interesting role in a key part of the businessIf you would like to considered for this position then please click apply or for further information the please call Gemma on (phone number removed)
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