Fantastic opportunity to work for a leading Financial Services institution, based in fantastic offices in the Swansea area. The offices are a very easy drive from all areas of Swansea, Cardiff and Bridgend and there is free parking onsite!
Main duties:
* Plan, organise and lead a team of 10 – 12 to achieve the highest levels of efficiency and service, within budget and whilst maintaining excellent quality standards.
* Set and manage resource requirements for the team including recruitment in conjunction with HR.
* Oversee the tasks and activities within the team providing support, coaching and development as required.
* Promote a culture of effective communication and positive employee engagement.
* Develop and coach the team ensuring levels of competence are in line with role requirements, identifying and implementing training where required.
* Manage performance through regular 121’s, team meetings and performance reviews.
* Provide support to the Operations Managers as appropriate in the production and submission of management information and reporting.