Position
Bvlgari UK is looking for an experienced and enthusiastic Senior Client Advisor for our Harrods Boutique specializing in jewelry and watches.
Full time position – Reporting to Store Manager.
Role Overview
The Senior Client Advisor embodies the brand, serving as a powerful Brand Ambassador and trusted advisor to every client. Through personalized service, expert product knowledge, and a genuine passion for exceeding expectations, the Client Advisor cultivates lasting relationships that drive sales and elevate the client experience.
Responsibilities
- Deliver an exceptional selling experience.
- Assist all clients/prospects entering the store, regardless of their needs, ensuring every interaction is handled with professionalism following brand selling experience and leaving a lasting positive impression.
- Keep client information up-to-date in the company’s CRM system and execute 1-to-1 CRM initiatives, according to the received guidelines.
- Address complex clients’ complaints with diplomacy; offer resolution strategies that uphold brand reputation while satisfying clients’ concerns.
- Serve as proactive liaison between clients and local/central service departments.
- Actively work towards meeting or exceeding individual sales targets as well as contributing to overall store KPIs.
- Understand and stay updated on all trainings and procedures to provide flawless experience and personalized advice to clients.
- Adhere strictly to all company policies regarding discounts, security measures, fiscal responsibilities, and legal regulations during sales transactions.
Qualifications
Profile – Soft Skills and Hard Skills.
Soft Skills
- Client-centric
- Interpersonal Savviness
- Client Relationship Development
- Adaptability
- Negotiation
- Collaboration, being able to work in team
- Brand Sensitivity
- Cultural Curiosity and Sensitivity
- Organized and efficient
- Detail-oriented with the ability to manage multiple tasks simultaneously
- Able to work in a fast-paced and target-oriented environment
Hard Skills
- Selling Techniques
- Tech Savvy, including familiarity with CRM systems
- Knowledge of luxury industry
- Fluent in English
