Move Manager – Woking, Surrey
Join the vibrant world of removals & relocation services as a Move Manager, where you'll be responsible for creating revenue and managing removals clients' moves. This full-time, permanent employment in Woking, Surrey, provides a fast-paced, fulfilling work atmosphere for those who enjoy customer service and sales. Be a part of an industry that appreciates professionalism, initiative, and career advancement.
What You’ll Be Doing:
* Serve as the initial point of contact for inbound removals client enquiries, providing great service.
* Develop solid relationships with potential removals clients in order to develop and nurture leads.
* Schedule video or in-person surveys for the Field Sales Team with accuracy and efficiency.
* Maintain the sales pipeline by tracking and following up on all removals customer interactions.
* Use CRM tools and other technology to effectively handle leads and update client records.
* Regularly communicate with field sales, operational managers, and internal teams.
* Ensure prompt responses to all qualifying leads and meticulous diary management.
* Proactively resolve client issues with a pleasant, solution-focused approach.
* Collaborate with the whole team to facilitate a smooth transition from sales to operations.
* Attend continuing sales training to improve your skills and keep current in the business.
* Maintain the removals company's ideals while contributing to a pleasant, team-oriented environment.
What We’re Looking For:
* A minimum of 12 months of customer service experience is required, preferably in the removals or relocation industry.
* Effective communication and interpersonal abilities.
* Excellent attention to detail and diary management skills.
* IT savvy and conversant with CRM and sales tools.
* A team player who can work independently under pressure.
* Proactive, enthusiastic, and eager to advance in the industry.
Interested? Reach out to Alchemy Global Talent Solutions today!