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Apply to: Customer Experience Agent Apprentice
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Customer Experience Agent Apprentice
Apply From: 20/04/2025
Learning Provider
Delivered by SR APPRENTICESHIPS LIMITED
Employer
Maersk Logistics and Services Limited
Vacancy Description
Key Responsibilities:
* Responsible for following a standard set of rules to manage customer expectations (proactively and reactively) and process documentation within the assigned scope.
* Supports the wider Customer Experience team in delivering higher performance on productivity, accuracy, and timeliness, as per agreed SLA.
* Participates in teamwork and projects across functions.
* Manages the end-to-end shipment process in compliance with all company procedures.
* Ensures services are delivered to the customers as promised and/or that the customers are kept informed of relevant deviations.
* Owns customer issues and facilitates their timely and effective resolution by engaging relevant stakeholders.
* Supports area drive for eCommerce-related initiatives, issues, enhancement ideation and overall usage.
Key Success Indicators:
* Customer Satisfaction Net Promotor Score.
* Meeting all timeliness & accuracy KPIs.
* Call & email quality audits.
* Identification of productivity improvements through more efficient ways of working.
* Deliver on ad hoc tasks within agreed deadlines.
* Consistent application of values in the work environment & demonstrates leadership through our four winning behaviours.
Link to vacancy details on employer website:
View Vacancy Details
Key Details
Vacancy Title
Customer Experience Agent Apprentice
Employer Description
An integrated logistics company working in 130 countries and founded in 1904. Maersk's business activities include shipping, port operation, supply chain management and warehousing. At Maersk, our strategic vision is to become the Global Integrator, offering truly integrated logistics solutions that connect, protect and simplify our customers’ supply chains.
Vacancy Location
12th Floor The Plaza 100 Old Hall Street L3 9QJ
Wage Frequency
Custom
Number of Vacancies
2
Vacancy Reference Number
1000316142
Key Dates
Apply From
20/04/2025
Closing Date For Applications
2025-05-06 23:59:59
Interview Begin From
Possible Start Date
2025-07-01 00:00:00
Training
Training to be Provided
* Business Administration Level 3 Apprenticeship Standard.
* Level 1/2 Functional Skills in maths and English (if required).
* End-Point Assessment (EPA).
This apprenticeship will be delivered in the workplace:
* You will have a dedicated Skills Coach who will provide guidance and monitor progress throughout.
* You will have access to an online portfolio to allow you to monitor your progress and log work completed.
Learning Provider
SR APPRENTICESHIPS LIMITED
Skills Required
Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Creative, Initiative, Non-judgemental, Patience.
Apply Now
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