Job Summary
We are seeking an experienced Security Team Leader to assist with the oversight and daily management of security officers at our cruise destination. The successful candidate will be responsible for ensuring the execution of daily security operations, maintaining the safety and security of the premises, and leading a team of security officers to uphold the highest standards of protection and service.
Key Accountabilities / Job Functions
* Supervise and coordinate the activities of security officers, ensuring all shifts are adequately staffed and security duties are performed effectively
* Communicate and reinforce instructions from the Port Facility Security Supervisor to the team.
* Monitor and record daily progress of the team, reporting findings to the Supervisor.
* Participate in security mandates, drills, and training exercises.
* Ensure team members are posted and performing duties at access points, screening areas, and while patrolling the premises.
* Respond to security incidents, emergencies, and disturbances, taking appropriate action and reporting to the Supervisor.
* Conduct investigations, prepare detailed reports, and document findings and actions taken.
* Coordinate with local law enforcement, emergency services, and other authorities as needed.
* Provide clear and accurate information to guests and staff regarding security protocols and procedures.
* Prepare and present security reports and updates to the Supervisor.
* Performs other duties as assigned
Knowledge, Skills & Abilities needed
* Ability to adhere to the company’s standards regarding dress and appearance.
* Ability to maintain confidentiality and data protection standards when handling vendor or business documents
* Ability to work collaboratively in a team-oriented environment as necessary.
* Strong organizational and time-management skills, with the ability to multitask effectively.
* Excellent written and verbal communication and interpersonal skills.
* Proficiency in Microsoft Office Suite and familiarity with data entry and reporting tools.
* Detail orientated with a proactive approach to problem solving.
* Ability to multi-task and think critically
* Problem-solving and decision-making abilities
* Strong planning and coordination skills, especially in handling multiple priorities under tight deadlines.
* Must be physically fit.
* Ability to work in an outdoor environment as needed.
* May need to stand for long periods of time.
* May be requested to work a shift schedule while at any of the destinations.
HESS Responsibilities
• Adhere to all company policies, procedures, and guidelines related to health, safety, environmental protection, and security.
• Take all necessary precautions, use personal protective equipment (PPE), safety devices, and tools correctly and consistently, as required by the nature of the work.
• Promptly report any unsafe conditions, incidents, or environmental concerns to the appropriate supervisor or HESS representative.
• Take reasonable care for your own health and safety, as well as that of colleagues and others who may be affected by your actions.
• Actively participate in HESS trainings and initiatives that promote a safe, secure, and environmentally sustainable workplace.
• Cooperate fully with company efforts to maintain compliance with legal and regulatory requirements.
• Seek opportunities to improve safety and environmental performance in daily tasks.
Essential/Minimum qualifications
* Strong knowledge of security operations, safety procedures, and emergency response protocols.
* Proven experience in managing a security team, handling incidents, and implementing security measures.
* Excellent leadership, organizational, and communication skills.
* Ability to remain calm and make critical decisions under pressure.
* Proficiency in standard office software and security management systems.
* Advanced training in security, law enforcement, or a related field preferred.
* Certification in security management, emergency response or related field is an asset.
Essential experience required
* Minimum of 5 years of experience in a security role, with at least 2 years in a supervisory or management position.
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