The IT Specialist – Engineering Applications is responsible for supporting group engineering applications. Working as part of the Applications team within the IT department, the Specialist will offer valuable experience supporting existing technology and workflows as well as implementing emerging technologies. This role will assist with implementation, maintenance, and support of applications from vendors such as Autodesk, Bentley, ESRI, Ansys, and Trimble. In this role, the specialist will be coordinating the service landing of applications by coordinating with Application Packaging, and Asset Management. Additionally, the specialist will partner with other IT staff to provide application support as it relates to software, network, security, and hardware maintenance. The key elements to the role are bespoke Application Configuration and Management, IT Service Delivery & Operations, and Key Performance Indicators. Key responsibilities and duties include:
Key Responsibilities
* Application configuration and management
* Provide 4th line support for Engineering and Design applications such as Autodesk products (AutoCAD, Civil 3D, Revit, Autodesk Forma, Desktop Connector, Access) and Bentley products (MicroStation, OpenBuildings Designer, OpenGround, Plaxis) software
* Complete administration of Mott MacDonald's Engineering and Information environments, License server management; install, configure, and maintain license managers, and where the servers reside
* Develop workflows/rules for engineering applications to meet project and business requirements for collaboration and work sharing, and related database and storage management
* Design Automation tools and scripts to work with the Engineering Information suite of services
* Research and Development new services, applications and workflows
* Contribute to the implementation of upgrades and migration to future application versions and services
* Actively collaborate with Application Packaging, Asset Management and Service Owners to deliver and deploy applications on a global scale
* Act as a point of contact for related issues and implement service improvements to continually improve the service
* Partner and coordinate with 3rd party vendors on incident escalation and problem management
* Coordinate application testing through user acceptance testing
* Create and manage application testing scripts
* Ensure all related applications are kept up-to-date on the IT Service Catalogue
* Improve knowledge and capability within IT team to support applications
* Ensure Knowledge based articles are created and maintained to the correct technical standard
* Provide written documentation, updates, and root cause analysis on incidents, and resolutions
* Interact directly with project teams to gather, document and implement requirements
* Monitoring of systems to ensure optimum service availability
* Participate in projects to implement new service offerings
* When requested, provide guidance to project staff on CAD management procedures, CAD workspace development, plotting and publishing, as mandated by appropriate governance groups
* Monitor and maintain the system performance
* Maintain technical support documentation, support and provide fixes on applications to the agreed SLA's
* Provide a single point of contact for our employees and confidence that we are actively addressing their IT issues
* Deliver an outstanding customer experience by focusing on our employees needs and providing timely resolutions with clear and regular communication
* Provide clear updates in the IT Service Management Tool (Service Now) to enable us to work seamlessly across teams and time zones to provide a frictionless experience for our employees
* Continually update the knowledge base to reduce resolution times for future incidents
* Identify problems through analysing incident patterns and suggest enhancements to continually improve our services
* Understand the critical needs of the business and expedite urgent issues to minimise the impact to the business and employee productivity
* Ensure the IT solutions we deliver comply with Mott MacDonald standards, policies and any regulation; this includes adhering to our internal governance
Qualifications & Experience
* Experience delivering technical support in an engineering environment using Autodesk, Bentley, ESRI, Ansys, and Trimble products
* Experience deploying applications to multiple office in a global environment
* Experience in supporting engineering applications such as Revit, Civil 3D, Infraworks, MicroStation, OpenBuildings Designer
* Experience in an IT Service Delivery environment in a large organization
* Understanding of standard software used in engineering design and how they inter-relate/interact with other programs and peripherals
Desirable Skills
* Graduate or equivalent qualification in IT related discipline
* Knowledge of ITIL Service Management best practices, ITIL V3/V4
* Extensive knowledge of computer aided engineering tools and methodology, management and configuration of applications architecture, functionality and delivery
* Knowledge of Autodesk (AutoCAD, Civil 3D, Revit, Autodesk Forma, Desktop Connector, Access) and Bentley Systems (MicroStation, OpenBuildings Designer, OpenGround, Plaxis) software and their interaction with Bentley ProjectWise/ other prime engineering project collaboration software
* Experience in creating PowerShell scripts
* Experience of directly gathering user requirements for the management of engineering data
* Experience of analysing and documenting complex business processes
* Awareness of Building Information Modelling (BIM) and its importance to engineering infrastructure
Personal Attributes
* Passionate about technology and learning
* Ability to balance demands and priorities and think clearly under pressure
* Attention to detail and a focus on quality
* Excellent conflict resolution, communication, and collaboration skills
* Logical and analytical approach to solving problems
Benefits
* We match employee pension contributions between 4.5% and 7%
* Life assurance equal up to 4 x your basic salary, with an option to increase the level of cover to 6 x your salary
* Our income protection scheme provides a financial benefit, as well as absence and return to work support due to long-term illness or injury
* Flexible benefits, including increased life assurance cover, critical illness insurance, payroll saving and will writing
* As an independently owned business we share the financial success of the business with all our colleagues in various ways including annual bonus schemes
* Our employee ownership model means no external investors, just us, creating a culture of shared success
* Our employees have a stake and a voice in our business, giving them a direct connection to our success through our personal and group performance bonuses
* As your career grows, so does your stake, recognising your long-term impact and contribution
* Your voice matters, with the opportunity to connect directly with senior leadership through formal channels to help shape our future
* For our senior roles you will have a direct pathway towards ownership from day one
* Private medical insurance for all UK colleagues
* Health cash plan to support you with every day health costs and treatments
* Access to Peppy, providing free support from menopause experts for all UK colleagues
* A variety of wellbeing support is available through our comprehensive wellbeing program, including access for you and your family
* Ability to flex your salary to opt into a wide range of health benefits, many of which can be extended to your family too
* Minimum of 33-35 days holiday each year, inclusive of public holidays and dependent on level, with the ability to buy or sell leave through our flexible benefits programme
* Holiday entitlement increased to a minimum of 35 days after 5 years' service
* Variety of employee saving schemes and discounts from high-street retailers
* Enhanced family leave policies, including 26 weeks paid maternity and adoption leave, and two weeks paid paternity/partner leave
* Our shared parental leave matches maternity leave meaning we pay up to 24 weeks at full pay
* Up to five additional days leave are provided for those with significant caring responsibilities, two of which are paid
* Primary annual professional institution subscription
* A broad range of opportunities to enhance both technical and soft skills through mentoring, formal training, and self-development options
* Join a wide range of groups including our Advanced Employee Networks which support our LGBTQ+, gender, race and ethnicity, disability, and parents/carers communities
* Make a difference within our communities through our social outcomes
Equality, Diversity, and Inclusion
We put equality, diversity, and inclusion at the heart of our business, seeking to promote fair employment procedures and practices to ensure equal opportunities for all. We encourage individual expression in our workplace and are committed to creating an inclusive environment where everyone feels they can contribute.
Accessibility
We want you to perform your best at every stage in the recruitment process. If you are disabled or need any support to enable you to apply or attend an interview, please contact us at reasonable.adjustments@mottmac.com and we will talk to you about how we can support you.
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