Job Title: Customer Liaison Officer
Work Pattern: 35 hours per week
Duration: Temp ongoing
Location: London Bridge SE1
Our client, a leading organisation in the property services sector, is seeking a proactive and customer-focused Customer Liaison Officer to join their team. This role is integral to delivering exceptional service and timely resolutions for customer complaints and queries. Reporting to the Customer Success Manager, you will play a pivotal role in ensuring customer satisfaction while helping to enhance service standards.
Job Role –
1. Manage inbound complaints and queries via email, phone, and social media, ensuring timely resolution in line with service level agreements.
2. Collaborate with internal teams to book, schedule, and oversee repair appointments.
3. Utilize CRM systems to document and manage case information accurately and efficiently.
4. Act as the first point of contact for property maintenance inquiries, delivering a professional and empathetic service to customers.
5. Provide administrative support to the team and contribute to achieving performance targets.
6. Build strong, positive relationships with internal teams, contractors, and customers to foster trust and collaboration.
Candidate Requirements –
1. Proven experience in customer service, with a focus on complaint resolution and case management.
2. Strong verbal and written communication skills, capable of handling sensitive issues professionally.
3. Proficiency in MS Office applications and CRM systems.
4. Excellent problem-solving skills and a proactive, solution-oriented approach.
5. Ability to collaborate effectively in a dynamic, fast-paced environment.
If you are interested in this position and meet the above criteria, please send your CV now for consideration.
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