Nat Compliance Administration Officer
Location: Worcester, Worcestershire, GB, WR1 3ZQ
Department: Property Services
Operation: Sanctuary Housing
Closing Date: 07/05/2026
Requisition: 228143
Salary: £25,848 - £27,209 per year
Hours: 35 hours per week – Monday to Friday, 9:00am – 5:00pm
We have an opportunity for a National Compliance Administration Officer to join our National Compliance Team in Worcester. In this role, you’ll play a key part in delivering efficient, high-quality administrative and support services that help ensure our compliance operations run smoothly. You’ll be joining a collaborative environment where your contributions truly matter. We offer a comprehensive training programme and ongoing development opportunities to help you grow and thrive as a professional within Sanctuary.
Responsibilities
* Identifying follow-on works: Raising follow-on remedial work orders to maintain the safety and compliance of our customers’ homes
* Contacting customers to arrange service appointments, processing gas safety certificates
* Managing Service Records: Processing work orders using our SAP system and updating records with upcoming service due dates
* Liaising with internal planners and housing officers to ensure smooth service delivery
* Supporting Regulatory Standards: Gathering, preparing, and presenting accurate information to support the team in meeting or exceeding regulatory and internal standards
Skills and Experience
* Some experience in accurately checking and processing data
* Recent experience of undertaking a similar role
* Good organisational and planning skills with the ability to manage multiple tasks effectively
* Proven experience of working to deadlines and prioritising workloads
* Strong communication, interpersonal and customer care skills
* Proficient user of Microsoft packages including Word, Excel, PowerPoint, Outlook and Teams
Benefits
* 25 days annual leave (rising to a maximum of 30 days) plus public holidays
* A pension scheme with employer contributions from Sanctuary
* Life Assurance
* Employee Advice Service including counselling
* Cycle to Work scheme
* Voluntary health plans
* Wellbeing support and tools
* Staff Networks supporting inclusion and diversity
* £25,848 per annum (rising to £27,209 per annum after 12 months, subject to satisfactory performance)
Inclusion and Equality
We encourage and welcome applications from people from diverse backgrounds to support our commitment to an inclusive environment for our employees and customers. We will make adjustments throughout the application process in line with Sanctuary’s Disability Confident employer status.
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