What's involved with this role: Temporary Customer Services Officer/ Admin Reference no: Bournemouth 5246909 Pay Rate: £12.18 per hour PAYE 37 Monday to Friday, normal working hours This opening assignment is for 3 months City: BOURNEMOUTH Hybrid working Handle customer enquiries as a first point of contact, to ensure that customers receive an excellent customer service. The role will operate as part of a team, working within defined procedures and protocols to deliver a consistent and accurate service. The role will handle routine and complex enquiries focused across a multiple of services where there will be a need for some detailed knowledge and procedural understanding. Key responsibilities: Receive and respond to customer enquiries related to a range of services to provide a prompt and timely customer service, where possible at the first point of contact. This will include enquiries over all access channels and at times will involve confrontational customers and issues of a contentious nature Check and verify documentation provided by customers in accordance with strictly defined requirements, uploading and storing it in appropriate systems, to ensure that documents provided are correct and safely handled Escalate and refer specialist issues, to other officers / teams in accordance with defined handover procedures, so that customer issues can be dealt with appropriately Support customer and digital strategy principles by actively promoting and assisting customers (and services) to use our digital services for all appropriate customer interactions adopting a positive channel shift approach Process payments in person and over the telephone, in accordance with tightly defined processes and procedures, to support customers to pay monies owed in an efficient and secure manner NB: Please feel free to apply to us direct via jobstclrec.com by quoting the job reference and job title exactly. To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do no t offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity. Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for. Other “Essential Requirements” – Please check to ensure that your CV addresses the following items: Qualification details and any other experience/skills relevant to the job role to help support your application (and help us to help you) – please give full details within your CV document. Qualifications: A good general education, including Maths and English at GCSE Grade C (or equivalent). Experience: Previous experience Working in customer services, dealing with customers face to face and by telephone. Skills & Abilities: Demonstrate excellent communication skills. Excellent communication and interpersonal skills. Strong IT skills including Microsoft packages or equivalent (e.g. G Suite). Ability to deal calmly with difficult situations. Administrative processes and procedures. ALD Please note that clients invariably ask us to strip out contact details from CVs before we submit them for consideration. This is always quicker and easier to do if you send your CV to us in Word format, rather than as a PDF please