Overview
The Receptionist, Care Coordinator is the first point of contact with patients and visitors and must receive and assist them in a friendly, efficient and professional manner.
To carry out a variety of administrative tasks for the efficient running of the Practice.
Hours
14 hours per week – Monday to Friday between 8:00 and 18:30.
Responsibilities
* Welcoming patients at the reception desk and directing them to the relevant clinician.
* Scheduling appointments on behalf of clinicians using EMIS Web.
* Answering and making calls on behalf of clinicians and dealing with queries.
* Handling requests for repeat prescriptions and opening/processing all incoming mail.
* Managing incoming emails and new patient registrations, updating patient details on EMIS Web.
* Retrieving and filing paper notes, scanning all incoming practice post, referral documents, insurance records and other documents.
* Referring relevant documents to GPs, nurses and colleagues for action.
* Summarising paper records of patients registering at the surgery within practice policy and managing summary care records.
* Running relevant reports for patients with long‑term conditions and recalling patients by letter or phone as appropriate.
* Recalling patients for outstanding cervical smears and ensuring patient QOF elements are met.
* Covering for holidays and sickness as required; assisting with vaccination clinics during busy periods.
* Ensuring building security, opening and locking the building.
* Maintaining confidentiality of all patient information in accordance with GDPR, Caldicott, the Patient Identifiable Information Act 1997 and the Data Protection Act 2018.
* Supporting health and safety, equality and diversity, quality, communication and implementation of services as per Practice policy.
Qualifications & Experience
* GCSE or equivalent (required); grade A‑C in English and Maths.
* At least 1 year of reception experience and 1 year of administrative experience.
* Experience using EMIS Web clinical system (desirable).
* Driving licence (required).
* Available to work at least 14 hours per week during core hours – Mon‑Fri 8:00‑18:30.
* Applicants must be able to work 13.5 hours per week between Mon‑Fri 08:00‑18:30 (application question).
Benefits
* Company pension.
* Free flu jabs.
* On‑site parking.
* Sick pay.
Location
Solihull B92 0AH – in person.
Employer
Hampton Surgery – Fentham Hall, Marsh Lane, Hampton in Arden, Solihull, B92 0AH.
Website
https://www.hamptonsurgery.co.uk/
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