About the Job Role
The Senior Contracts Manager is responsible for the safe, compliant and high-quality delivery of insulation and retrofit works across Aran. You will oversee on site operational performance across Contracts Managers, Supervisors and the subcontracted delivery model, ensuring all works meet M Group Services and SHEQ standards, as well as client expectations. You’ll play a central role in programme planning, site oversight, improving quality, strengthening audit processes, and ensuring site compliance and delivery is robust and right-first-time. Outside of direct reports. The role works closely with the Senior SHEQ Advisor, Head of Quality & Compliance, Operations Manager, Insulation Manager, and Supply Chain Lead to ensure safe, high-quality and fully compliant delivery across all workstreams. You will represent Aran at client pre-start meetings, progress reviews, inspections and update meetings, providing senior presence and operational confidence. The Senior Contracts Manager is also a member of the Senior Leadership Team (SLT), contributing to operational uplift, performance improvement and wider business strategy.
Key Responsibilities
* Operational Leadership
o Oversee performance of Contracts Managers, Site Supervisors and SHEQ Advisor to ensure safe, compliant, high-quality delivery.
o Attend sites to ensure works are completed in line with specifications, standards and M Group expectations.
o Devise and deliver programmes of work, ensuring effective sequencing, resource planning and delivery control.
o Collaborate with the Insulation Manager where works involve directly employed installers.
o Provide senior operational presence at client pre-starts, progress meetings and technical meetings.
* Quality, Auditing & Compliance
o Work closely with internal SHEQ and Quality functions, including the Senior SHEQ Advisor and Head of Quality & Compliance.
o Ensure audit requirements are met and site standards are upheld.
o Ensure corrective actions are completed and trends analysed for improvement.
o Streamline auditing processes and improve how quality and safety data are captured and used.
o Drive consistency and efficiency in digital inspection and quality tools.
* Subcontractor & Supply Chain Performance
o Oversee subcontractor performance alongside the Supply Chain Lead.
o Ensure all subcontractors meet Aran’s safety, quality, behavioural and compliance standards.
o Conduct site checks, quality reviews and compliance verification of subcontractor works.
* Client Engagement & Representation
o Represent Aran professionally in all client-facing environments.
o Communicate clearly on progress, risks, programme changes and mitigations.
o Ensure client expectations are managed and met throughout the project lifecycle.
* Site Delivery
o Conduct regular site inspections, ensuring actions are logged and closed.
o Issue snagging lists and ensure rectification work is completed promptly.
o Ensure workmanship meets all manufacturer, accreditation, client and M Group standards.
o Maintain oversight of plant and equipment requirements, working with Fleet, Supply Chain and Operations.
* Pre-Contract Duties
o Work across multiple projects within short timeframes.
o Attend pre-start meetings, planning groups and technical discussions with clients.
o Liaise confidently with clients, subcontractors, supervisors and internal teams.
o Support site mobilisation across all contracts.
o Build strong working relationships with clients.
o Identify client requirements and ensure programme plans are aligned.
o Ensure proposed delivery approaches meet safety, quality and M Group standards.
* Contract Duties
o Maintain accurate client and contract records in job files.
o Ensure RAMS, COSHH and Method Statements are correct and maintained.
o Support procurement of materials and plant where required.
o Oversee subcontractor engagement and monitor performance.
o Ensure materials and subcontractor works support programme milestones.
o Manage installation activities to meet programme requirements.
o Complete and record site inspections and follow-up actions.
o Issue handover forms and ensure accurate completion records.
o Maintain all documentation required for valuations, invoicing and compliance.
o Support preparation of O&M information.
o Ensure additional works are authorised and recorded appropriately.
o Ensure variations and additional works are priced and verified correctly.
* Valuation / Invoicing Duties
o Provide all required information to support valuations and invoicing.
o Review subcontractor invoices and verify timesheets before submission.
What we’re looking for
* Proven experience managing multi-site construction, retrofit or field-based operational delivery
* Strong leadership of Contracts Managers and/or Site Supervisors
* Experience working with subcontractors and supply chain partners
* Strong understanding of construction safety, RAMS, and quality standards
* Experience conducting site inspections and managing snagging/rectification
* Ability to interpret and use audit and quality data to drive improvements
* Excellent communication and client-facing confidence
* Strong programme planning and organisational skills
* A proactive, solutions-focused leadership style
* Full UK driving licence
Qualifications (Essential & Desirable)
* IOSH Managing Safely or equivalent safety qualification
* Demonstrable experience in construction, retrofit, utilities or similar sectors
* NVQ Level 6 or equivalent (Construction Site/Operational Management)
* Experience using digital auditing systems or field service tools
* Experience with ISO, BBA or other accreditation frameworks
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