At Quadient, we support businesses of all sizes in their digital transformation and growth journey, unlocking operational efficiency with reliable, secure, and sustainable automation processes.
Our success in delivering innovation and business growth is inspired by the connections our diverse teams create every day, with our clients and each other.
It’s these connections that make Quadient such an exceptional place to grow your career, develop your skills and make a real impact – help our future‑focused business lead the way in powering secure and sustainable business connections through digital and physical channels.
Job Description
We are growing our team and have an exciting new opportunity to join us as a Sales Order Processing Administrator. You will be focused on making sure all of our orders are created and processed to perfection, following through to ensure the full process is smooth. Ideally you’ll have experience in order processing and supply chain.
This role is offered on a 5 day/week in our lovely Loughton offices for first 6‑months of employment, then down to 3 days/week in office and 2 days from home.
Reporting to the SOP Team Leader this role is responsible for:
* The effective preparation of order paperwork and administration of all order types which supports the business revenue objectives.
* The review of all orders submitted, ensuring the quality and compliance of business/financial rules are met.
* All daily activities related to the effective order fulfilment solution (demand to delivery) of the NUK Business.
* Leading meetings and projects on behalf of the Order to Cash team and, communicating with senior leaders within the business.
* Order Processing – The creation of a clean order within our CRM and ERP systems, including equipment, software & service, through to completion to generate demand on the factories. Amendment of orders in line with (internal/external) customer requirements. Processing of an approved cancellation request and invoice cancellation where appropriate.
* Process and Procedures – Ensure all processes and procedures are documented and, kept up to date
* Order Fulfilment – To support in daily activities related to the effective order fulfilment solution (demand to delivery). All customer enquiries regarding order fulfilment to delivery.
* Inventory Management – Working with Sales & Marketing to develop and maintain accurate forecasting, maintain appropriate stock levels considering vendor lead times and maximise use of consumption‑based planning to automate purchasing
* Reporting – Daily, weekly, or monthly reporting of Sales Order Processing KPI’s to key stakeholders. Open order reporting, forecast accuracy and vendor performance
Qualifications
Your Profile
* Significant experience of order processing within a business-to-business environment & managing legal documents
* Significant experience of input of data within multi systems
* An ability to have good attention to detail and accuracy
* The ability to work under pressure to time scales, targets, and deadlines
* Experience of Materials Replenishment Planning (MRP)
* Experience of forward planning & understanding of the supply chain planning cycle with experience of ERP systems (SAP desirable)
* Good verbal and written communication skills offering excellent customer service to internal/external customers
* Experience with using SFDC, Siebel, SAP & Business Base
Benefits
* Flexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle.
* Endless Learning: Access global opportunities for growth through our 24/7 online learning platform.
* Inclusive Community: Join our Empowered Communities and engage in our Philanthropy program.
* Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance and more, including a generous referral scheme.
* Caring for Wellbeing: Access our complimentary employee assistance program for mental health support.
Quadient is an Equal Employment Opportunity Employer. We firmly believe in zero discrimination in employment on any basis, including race, color, religion, sex, national origin, age, disability, veteran or military status, genetic information, citizenship status, and any other characteristics protected by local, state, or federal law.
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