Electoral Services Officer Full time, permanent We have an exciting opportunity for an Electoral Services Officer to join our Electoral Services team, working at the heart of democracy to support the delivery of electoral functions in Solihull. As Electoral Services Officer, you will be instrumental in supporting the delivery of elections and maintaining the integrity of the electoral process. The Electoral Services team is a fast-paced environment ensuring that people are registered to vote, and you will be handling enquiries by telephone, face to face and by email. You will support the team by resolving a wide range of enquiries ensuring a seamless experience for customers. Previous elections experience is not essential as full training will be given. The successful candidate will have the following: Good verbal and written communication skills and good numeracy and data analysis skills. Be computer literate with the ability to input and extract data accurately from systems. Be able to work effectively as part of a team and assist the team to achieve its deadlines. Be able to carry out routine clerical and general administrative tasks and work to prescribed procedures. Be able to carry out manual handling tasks during election periods, lifting up to 10kg. Have a high degree of accuracy and attention to detail. Be committed to good customer service, with an empathetic approach to challenging interactions. Be methodical and have an organised approach. This role can be worked on a hybrid basis, with a combination of home and office working. During busy election periods, you will also be required to work outside of normal hours which may include evenings and weekends. In return, this is a great opportunity to be a key part of future election activities and part of the heart of the democratic process in Solihull. We also offer: A range of flexible working options including flexitime, Generous annual leave entitlements with the opportunity to purchase up to 10-days additional leave per year Access to our Employee Assistance Programme – a 24 hour independent, free and confidential advice and support service Family and carer friendly policies Access to the Local Government Pension Scheme Employee benefits including staff discounts, subsidised travel passes and Cycle 2 Work Scheme To apply, please click on the link below. If you have a specific question regarding this post, please contact Matthew Rossi, Electoral Services Manager, for an informal discussion on 0121 704 8303 or matthew.rossi@solihull.gov.uk. This is a politically restricted post. Interview date: Wednesday 8th October 2025 This post is covered by the Fluency Duty, as outlined in the Code of Practice on the English language requirements for public sector workers. Solihull Council is proud to be an Equal Opportunities Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees - a place where we can all be ourselves and succeed on merit. Solihull Council has a responsibility for, and is committed to, safeguarding and promoting the welfare of children, young people and adults at risk, and requires all staff and volunteers to share this commitment. Attached documents Electoral Services Officer JDPS.docx