Job overview
Patient Safety Officer Band 6
Full time, 37.5 hours per week – Internal vacancy secondment opportunity
1 September 2025 – 28 February 2026
Is learning more about patient safety in your personal development plan? Perhaps you are thinking about your next potential career move? Or are you simply seeking a new experience?
If the answer is yes to any or all these questions, then this may be the opportunity for you. An exciting opportunity is available for the right candidate to join our Patient Safety Team on a short secondment from 1 September 2025 to 28 February 2026.
Main duties of the job
As a Patient Safety Officer, you will gain insight to the safety learning culture of the organisation and participate in the design of safer systems and quality improvement projects relating to safety. You will experience and support the work of the Patient Safety Incident Review team, working closely with Patient Safety Investigators and Engagement Leads.
Our ambition is to be the best ambulance service in the UK, delivering the right care, at the right time, in the right place, every time. We are looking for an enthusiastic and highly motivated individual to join our team.
The ability to travel across the Northwest will be required as part of this post.
We are an Equal Opportunities employer and welcome applications from all sections of society regardless of disability, age, gender, ethnicity, sexual orientation, race, religion or belief.
Working for our organisation
North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.
Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.
We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.
Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.
We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.
Person specification
Qualifications
Essential criteria
1. Educated to degree level in relevant subject or equivalent practical experience
2. Strong evidence of continuing personal & professional development
Desirable criteria
3. Further training in Patient Safety or Health and Safety
4. Clinical Qualification
Knowledge, Skills & Experience
Essential criteria
5. Excellent written and verbal communication skills to produce accurate correspondences
6. Effectively communicate complex information
7. Able to communicate across wide demographic boundaries in an appropriate manner
8. Excellent, effective organisation and planning skills
9. Ability to work under pressure
10. Excellent analytical and problem solving skills
11. Creative approach to problem solving
12. Ability to meet tight deadlines, working under own initiative
13. Ability to pay attention to detail and produce accurate work to a high level of excellence
14. Ability to work well within a multidisciplinary team environment
15. Ability to build strong working relationships with a range of stakeholders
16. Ability to negotiate with internal stakeholders at all levels including Senior Managers
17. Ability to manage and resolve conflict as required
18. Ability to influence others
19. Ability to persuade, motivate and empathise with others
20. Ability to resolve complex queries using tact, diplomacy and advanced negotiation skills
21. Team worker with ability to prioritise own work
22. Ability to deliver bespoke system user training
23. Strong IT skills, including use of Microsoft Office, Internet and email systems
24. Ability to work flexibly
25. Ability to maintain confidentiality and deal with situations in a sensitive manner
26. Strong management, motivational and leadership skill
27. Respects and applies patient confidentiality at all times
28. Able to operate all equipment safely and in accordance with Trust policy, procedures and protocols
29. Ability to plan a range of complex activities and programmes in relation to learning from a range of insights such as incidents, complaints, coroners, compliments etc.
30. 3 years’ experience working in an NHS or similar setting
Personal Attributes
Essential criteria
31. Flexible and highly motivated
32. Project a professional image
33. Commitment to improving quality of patient care
34. A team worker with ability to work on own initiative to meet the needs of others
35. Expected to be able to frequently concentrate for prolonged periods of time to deliver required tasks
36. Must be able to work flexibly with occasional need to work unsocial hours
Physical & Mental Requirements
Essential criteria
37. Combination of sitting, standing and walking.
38. Frequent requirement to use VDU
39. Frequent requirement for concentration e.g. answering queries; work pattern is unpredictable
40. Exposure to emotional circumstances is rare but the individual may be exposed to adverse event reporting
41. Office conditions / Home working
42. Ability to travel between NWAS sites