Job Description
IT Support helpdesk – Full Time | Essex
Are you looking to kickstart your career in IT with a company that values enthusiasm, reliability, and excellent customer service? We’re seeking a highly organised, confident communicator to join our friendly IT support team as an IT Support Helpdesk Member This role is perfect for someone who enjoys problem-solving, is eager to learn, and wants to grow in a supportive environment with genuine long-term career prospects.
About Us
We’re a well-established IT support company based in Essex, with over 24 years’ experience supporting small businesses. Our team is approachable, down-to-earth, and committed to delivering high-quality service in a relaxed, respectful working environment.
What You’ll Be Doing
* Providing first-line and second-line IT support via phone, remote access, and on-site visits
* Troubleshooting desktops, laptops, printers, and software issues (primarily Windows & Microsoft Office)
* Assisting with desktop installations at client sites
* Supporting small business clients across Essex – independent travel will be required
What We’re Looking For
* Highly organised, reliable, and able to manage time effectively
* Confident, professional telephone manner with strong communication skills
* Friendly, approachable, and service-focused
* Quick learner with a genuine interest in IT
Essential Skills / Knowledge
* Some hands-on experience troubleshooting IT issues (home, academic, or professional)
* Confident using Windows and Microsoft Office applications
* Comfortable speaking with customers both on the phone and in person
Desirable (Not Essential) Skills
* Basic networking knowledge (Wi-Fi, routers, IP addresses)
* Familiarity with PC hardware, building PCs, or virtual machines
* Experience troubleshooting printers/scanners
* Full UK driving licence and your own car
Working Hours & Benefits
* Full-time role (core hours between 09:00 – 17:30, Monday to Friday – exact working hours to be agreed)
* Regular opportunities for overtime and project work
* Performance-related bonuses for exceptional service
* Supportive team environment with a strong focus on training and personal development
Job Type: Full-time
Location: Rayleigh, Essex
If you’re ready to take the next step in your IT career and want to be part of a forward-thinking, supportive team, we’d love to hear from you.
Job Type: Full-time
Education:
* GCSE or equivalent (required)
Language:
* English (required)
Licence/Certification:
* Driving Licence (preferred)
Location:
* Rayleigh SS6 9RS (required)
Work Location: In person