Facilities Manager
Location: Isle of Wight
Job Type: Full-time
Reporting to: Regional Facilities Manager
Join our Clients team who are dedicated to creating unforgettable learning and adventure experiences that significantly impact the lives of young people. As a Facilities Manager, you will support the General Manager by overseeing site Facilities Management, including maintenance and cleanliness for both guests and colleagues. This role involves line management of Facilities Operatives & Housekeepers, managing on-site contractors, and ensuring exemplary customer service through strategic refurbishments and compliance with statutory regulations.
Day-to-day of the role
* Deliver a high-quality, fun, and safe guest experience, maintaining the highest standards of safety and cleanliness across all areas.
* Manage guest queries and asset-related issues, ensuring the cleanliness and maintenance of rooms.
* Coordinate timely, on-site maintenance works with minimal disruption to guests, ensuring safety and readiness of activity bases.
* Implement policies, services, and standards developed by the support centre to maintain high standards of site presentation.
* Oversee daily housekeeping activities, ensuring efficiency and adherence to guest itineraries and special requests.
* Ensure facilities operations comply with statutory laws, regulations, and company policies.
* Lead the Facilities Team on-site to develop a positive culture and 'Team' ethos.
* Manage operations of the Facilities team, including Maintenance, Housekeeping & Activities.
* Monitor and report performance to the Regional Facilities team and contribute to senior leadership activities.
Required Skills & Qualifications
* Experience of delivering a quality FM service
* Proven experience in line management, coaching, and mentoring.
* Experience in managing employee relations and welfare issues.
* First Aid Training and soft and hard FM experience in a similar environment.
* Risk management skills and Mechanical and Electrical experience or qualifications are desirable.
* IT literate in a range of MS Office applications (Word, Excel, CAFM).
* Full UK Driver's licence and Enhanced DBS check are essential.
Benefits
* Opportunity to be part of a team that values teamwork, quality, safety, respect, inclusivity, and fun.
* Active participation in the company's Environmental & Social Governance strategy.
* Support for professional development and access to training resources.
* Competitive salary and benefits package.
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