Helpdesk Advisor
Full Time - 36 hours per week
Salary £23,100
Sensory Services by Sight for Surrey has been established for over 100 years and is the major provider of services for people who are Deaf, hard of hearing, blind, partially sighted, and deafblind in Surrey.
We have a fantastic opportunity to join our friendly and welcoming Helpdesk Advisory team. The Helpdesk provides a vital point of contact for many of our referrals, plus an enquiry, information, advice and support service.
We are looking for a friendly, professional, and enthusiastic Helpdesk Advisor who has excellent customer service skills. You will be a dynamic problem solver who learns quickly and can adapt to different situations, always seeking solutions to different enquiries.
An active listener who demonstrates empathy and understanding. You will have excellent IT and organisational skills. Good written and record keeping ensuring that a person's information and needs are captured and processed accurately.
You will be a team player working well as part of a team and working flexibly, sometimes under pressure and will always have an enthusiastic 'can do' approach.
You will be joining a highly supportive and compassionate team, passionate about promoting accessible services for people who are Deaf, hard of hearing, blind, partially sighted, and deafblind in Surrey.
Principle Accountabilities:
· To deliver friendly, welcoming, and informative customer service for people who are hard of hearing, deafened, have dual sensory loss and/or Deaf BSL users and wider stakeholders.
· To build positive relationships internally and externally to be able to signpost effectively.
· To deliver a dynamic service responding to a variety of enquiries and new referrals, signposting to the relevant departments internally and externally.
· To offer advice, information and guidance when required.
· Prevent, detect, and respond to safeguarding concerns, implementing safeguarding policies and procedures for people who may be or are at risk.
· Ensure appropriate and timely record keeping enabling effective communication and professional accountability.
· Contribute towards monitoring and evaluation, including both quantitative and qualitative data collection.
· To adhere to financial controls when taking payments and placing orders.
· To adhere to the organisation health and safety policies including the lone working policy and procedures.
· To participate positively
o with team learning, reflection, and continuous improvement activities.
o Team and cross-team activities and bespoke projects
o Regular 121s with your line manager, training, and team/organisational meetings
· Engage and support the charities fundraising activities and shared learning opportunities.
· Comply with all operational policies and procedures related to your role including equality policy.
We can offer you:
· A generous annual leave allowance (full time annual leave entitlement is 28 days per annum, plus bank holidays).
· Investment in your development, with training opportunities available.
· Access to an Employee Assistance Programme.
· Pension contributions matched up to 6% using the Pensions Trust.
· Annual flu vaccinations and an eye test every two years with a contribution towards work related glasses.
· Wide range of training opportunities suitable for your role.
· A growing range of other staff benefits.
· A fun and friendly team
A Disclosure and Barring Service will be required which we can arrange.
Sensory Services by Sight for Surrey complies with auto enrolment, we match contributions up to 6%. using the Pensions Trust.
Job Types: Full-time, Permanent
Pay: £23,100.00 per year
Benefits:
* Free parking
* Health & wellbeing programme
* On-site parking
Experience:
* Customer service: 1 year (required)
Work Location: In person