About the role
This hybrid role requires presence in the Preston Office on Wednesdays and Thursdays. The role involves managing a caseload of pre‑litigated housing disrepair claims in accordance with the Pre‑Action Protocol for Housing Conditions Claims (England) and the Civil Procedure Rules. Responsibilities include liaising with internal teams to investigate claims, ensuring timely completion of repairs, reviewing internal records to assess liability, evaluating expert evidence, drafting detailed 6.3 responses, and ensuring compliance with legal frameworks.
The role demands strong legal and analytical skills, including keeping up to date with case law, legislation, and sector developments. You will be expected to instruct and collaborate with external solicitors, experts, counsel, and negotiate settlements that balance legal, commercial, and reputational risks. You will identify patterns and breaches through case reviews, contribute to preventive strategies, and maintain accurate cost records.
Beyond case management, the role contributes to continuous improvement by supporting training, policy development, and service enhancements and assisting the Disrepair Manager with tasks such as managing disclosure, liaising with external legal representatives, and attending court when required.
Essential Criteria
* Previous knowledge and experience of handling Housing Condition Claims Amended.
* Previous experience working across internal teams with solicitors and customers.
* Full, valid UK driving licence to enable travel between court attendances.
More About You
The role requires previous knowledge and experience in handling Housing Condition Claims and/or conducting disrepair surveys. Candidates must be able to work independently, demonstrating strong skills in meeting deadlines, planning and prioritising workloads, and solving problems. Excellent interpersonal skills are essential, as the position involves collaboration across various internal departments and interaction with external parties, including solicitors and customers.
Benefits
* Competitive salary, with a yearly review.
* Pension with matched contributions up to 7 %.
* Excellent holiday package – 35 days annual leave with the option to buy or sell leave.
* Cashback plan for healthcare costs – up to £500 saving per year.
* A bonus scheme for all colleagues at 2 %.
* Training and development.
* Extraperks including huge discounts and offers from shops, cinemas and much more.
Safeguarding
Places for People is committed to creating safe communities for our customers and colleagues. We follow robust safeguarding policies and procedures to protect children, young people, and adults at risk. Our recruitment process includes pre‑employment checks, including Disclosure and Barring Service (DBS) checks where applicable.
Equality, Diversity & Inclusion
As part of our commitment to diversity and inclusion, we offer a guaranteed interview to candidates who are disabled, neurodiverse, or have served in the Armed Forces, provided they meet the essential criteria for the role. We are proud to support the Armed Forces Covenant, are a member of the Disability Confident scheme, and recognise neurodivergent individuals.
We are committed to creating an inclusive and accessible recruitment process. If you require any reasonable adjustments to support your application or interview experience, let us know.
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