6 months contract with local authoirty Programme Manager - Improvement and Recovery Plan We are seeking a Programme Manager to provide senior programme management capacity to focus on specific workstreams related to complaints within the Improvement and Recovery Plan. The successful candidate will be responsible for driving all aspects of the programme, working closely with the Head of Service and a wider set of services directly responsible for complaint handling. This role will involve defining the existing programme, developing business cases, mobilizing the programme, ensuring specific tasks are progressed and change is implemented, developing appropriate reporting, managing risks and issues, and ensuring focus on impact and benefits. The Programme Manager will also be expected to work on other high-profile programmes and corporate PMO roles as required, including programme management of other programmes such as a commissioning workstream and the development of consistent approaches to programmes across the Council. Requirements Requirements: Proven experience in programme management Strong understanding of complaints handling processes and regulations Ability to develop business cases and mobilize programmes Excellent communication and stakeholder management skills Strong analytical and problem-solving abilities Project management certification (e.g. PMP, PRINCE2) preferred