Trainee Service Advisor – Škoda | Edinburgh (Sighthill) | Full Time | Up to £31,300 OTE (Year 1)
About the Role
We are looking to recruit a Trainee Service Advisor to join our Aftersales team at our Edinburgh (Sighthill) dealership. The role involves welcoming customers, managing their service journey from arrival to collection, booking work accurately, liaising with workshop, parts and sales teams, and ensuring a smooth customer experience.
Key Responsibilities
* Welcoming customers and managing their service journey from arrival to collection
* Understanding customer requirements and accurately booking vehicles for work
* Checking vehicle history, recalls, service plans and warranty details
* Liaising with Workshop, Parts and Sales teams to ensure timely completion of work
* Keeping customers updated throughout the day and gaining authority for additional work
* Arranging courtesy cars and onward travel
* Explaining completed work and invoices clearly at handover
* Processing payments and ensuring a smooth, professional customer experience
* Presenting and assisting customers to purchase service plans (targeted commission earnings)
* Obtaining & updating GDPR data for communications and marketing purposes
Compensation & Benefits
* Up to £31,300 OTE (Year 1) – subject to experience and performance
* Uncapped earning potential beyond year one (typically £35,000+)
* Structured pay plan with clear progression
* Manufacturer training and accreditation (Škoda pathway)
* Company pension scheme
* Staff car scheme & employee savings programmes
* 30 days holiday (including bank holidays)
* Full in-house training, mentoring and coaching
* Enrolment in the Škoda Service Advisor Accreditation Programme
* Clear development plan with expected accreditation within 12 months
* Exposure to modern systems, processes and evolving vehicle technology
Working Hours
Monday to Friday: 07:45 – 18:00 (with one half day per week)
1 in 4 Saturday mornings (paid at overtime rate) once competent in the role
Requirements
Essential
* Hold a full UK driving licence
* Be confident, well-presented and professional
* Have strong communication and people skills
* Show resilience, energy and a desire to succeed
* Have excellent attention to detail
* Be motivated to achieve targets and deliver outstanding service
* Enjoy working in a fast-paced, team environment
Desirable
* Previous customer service, retail or hospitality experience
* Interest in the automotive industry
* Experience working to targets or KPIs
Application
Your data will be handled in line with GDPR compliance.
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