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At Ayvens, progress starts with you. Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move.
We are looking for an In-Life Administration Executive who can join us on a fixed-term contract until December 2025.
This is an office-based role with a requirement to be in the Slough office. After probation, there is an option for remote work, with a minimum of 3 days per week in the office.
Key Purpose
* Manage interactions with suppliers using established procedures and experience.
* Ensure task management is carried out to the highest standard across all role processes.
Summary of Responsibilities
* Ancillary RFL management, including taxing 140,000 vehicles.
* V5 administration, including auditing received documents, handling customer requests, and working with suppliers.
* MOT data management.
* Manage the Cherished Plate service for customers.
* Safety recall administration.
* Support administration for uninsured vehicles.
* Processing fines and penalties, including invoice queries.
* Maintain vehicle data, identify, and correct anomalies.
* Handle inbound customer inquiries via phone, email, and post, coordinating appropriate responses.
* Take ownership of customer queries, investigating and responding appropriately.
* Assist in training new team members, explaining processes thoroughly.
* Ensure all processes are documented, reviewed, and updated quarterly.
* Seek process improvements to enhance customer service.
Skills, Experience & Background
* Experience in an administrative environment with strong organization skills.
* Experience in a customer contact environment, building relationships at various levels.
* Knowledge of the car leasing industry and relevant legislation is preferred but not essential.
* Attention to detail and accuracy are essential.
* Ability to work independently and as part of a team.
* Proficiency in Microsoft Word and Excel.
* Fluent in business English, both written and verbal.
* Understanding of Ayvens products, processes, and systems.
What We Can Offer
* Salary range: £23,000 - £24,000
* Generous pension scheme.
* 25 days holiday plus bank holidays.
* Volunteering days, sustainability initiatives, holiday buy/sell options.
* Travel and dental insurance (costs apply).
* Flexible working options.
* Study support (where applicable).
* Access to company car scheme (costs apply).
* Enhanced parental leave.
* Referral bonuses, cycle-to-work scheme, EV charging points, bike storage, shower facilities, and parking.
* Progressive, collaborative culture.
Why Ayvens?
With over 3.4 million vehicles managed across 42 countries, we provide leasing, subscription, fleet management, and mobility solutions. We are committed to sustainability, innovation, and customer satisfaction, fostering a diverse and inclusive environment.
Join us in leading the transition to sustainable mobility and helping our customers succeed.
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