Job Description
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Deskside Support Analyst - London
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Global Law Firm | Competitive Salary
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We are supporting a leading international law firm in their search for an experienced Deskside Support Analyst to join their London office. This is a key role providing high‑quality 1st and 2nd line support to users across the London and EU offices, as well as visiting attorneys from overseas.
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The role offers excellent variety, visibility across global teams, and the chance to work in a highly professional, fast‑paced legal environment.
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Key Responsibilities
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Act as the 1st/2nd line support point for London and EU usersHandle escalations from the managed services providerTroubleshoot hardware, software, mobile and AV/VC issuesSupport WebEx, Zoom and MS Teams meetingsImage laptops, maintain devices, stock levels and equipment inventoryDeliver onboarding and inductions for new joinersKeep documentation up to date in ServiceNowContribute to IT projects and wider improvement initiativesParticipate in weekend on‑call rota (approx. one weekend per month)
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What They're Looking For
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IT support experience in a legal or professional services environmentStrong knowledge of Windows 10/11, iOS, MS 365, Active Directory & Exchange OnlineExperience with iManage 10, Workshare, InterAction, Elite 3E and Duo SecurityExcellent communication skills and a strong customer-service mindsetAbility to thrive in a busy, onsite, deadline‑driven settingITIL Foundation 4 (or similar) is preferred
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Why This Role?
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Highly visible position within a global IT functionBroad technical scope across hardware, software, AV and legal applicationsFriendly, collaborative IT team with strong supportOpportunity to develop your skills in a prestigious international environment
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If you'd like to discuss the role or think it might be a good fit, feel free to get in touch - I'd be happy to talk it through.
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\nDue to the high volume of applications, we are not able to respond to all enquiries. If you have not received a response within 72 hours, please assume you have not been shortlisted at this stage, however thank you for taking the time to apply.
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