Overview
Employment Hero is on a mission to make employment easier and more valuable for everyone. Our Employment Operating System brings hiring, HR, payroll and benefits into an all-in-one solution. Since our inception in 2014, we've scaled to a $2 billion valuation and gained a presence in 6 countries globally. We now service over 300,000 businesses and more than 2 million employees.
We are proud of our unique DNA, which we call The EH Way:
* Mission First
* Remote First
* AI First
* Apolitical
* We Live by Our Values
* We Expect High Performance
Role
HR & Payroll Implementation Consultants are responsible for gathering information, creating and delivering training to our customers to ensure they have the knowledge and skills required to proficiently operate and administer our software. You will be a primary contact point for customers during training of implementations across both Employment Hero and Employment Hero Payroll.
This role is challenging. Many of our customers are not experts in payroll processing, HR or legislative requirements. You will be managing many projects at any one time. Our platform and our business are constantly changing. To be successful, you will need to communicate effectively, influence stakeholders, prioritise tasks, and drive outcomes.
Your focus areas
* Working with both HR and Payroll teams to deliver great outcomes for our customers
* Designing, developing and delivering Payroll and HR implementation workshop content to multiple clients based on best practice
* Delivering training to clients on payroll implementations
This will include the following:
* Design, develop and support content creation
* Educate clients on best practice using the Employment Hero & KeyPay platform
* Respond to customer communications and queries during the implementation within SLA
* Manage a portfolio of clients concurrently and ensure they have a successful implementation journey
* Work closely with clients who may need more support in understanding the platform and troubleshooting issues
* Build strong working relationships with fellow Customer Experience (CX) team members and external teams to continuously drive improvement
* Ensure data in our business management systems is accurate and current
* Continuously update administrative requirements to ensure reporting and data accuracy
* Review and improve delivery processes
* Work with the wider business to drive continuous improvement initiatives
* As a subject-matter expert provide guidance and support to other team members as needed
Who You Are
To thrive at Employment Hero, you'll need to embody The EH Way - operating with focus, agility, and an obsession with impact. For this role, you'll also bring:
* 3-5 years of training experience, both client facing and processing
* Knowledge of current legislative payroll requirements pertinent to the country being implemented
* Creation and maintenance of learning content to support new products and assist with implementations and platform adoption
* Payroll or HR Implementations experience required to understand the complexities of an implementation journey
* Excellent communication skills to engage both team members and clients
* Stakeholder management with internal and external teams to drive change
* Time management and dependability in the workplace
* Scheduling management to effectively manage a high-volume project portfolio
What we can offer
At Employment Hero, we don’t just talk about a better way to work – we live it. Joining Employment Hero means:
* Remote work with flexibility to own your time and impact
* Access to cutting-edge tools to amplify your work and knowledge
* Ambitious, outcome-driven colleagues who challenge you
* ESOP (employee share options)
* Generous benefits including a paternity leave policy, subsidised egg freezing, WFH office expense budget, and learning & development opportunities
Privacy and diversity
Employment Hero is committed to safeguarding the privacy of your application data. Our Applicant Privacy Policy is available here: https://employmenthero.com/legals/applicant-policy/
Employment Hero celebrates diverse perspectives and experiences and invites people of all backgrounds and identities to apply for this position.
Seniority level
* Associate
Employment type
* Full-time
Job function
* Consulting
Industries
* Technology, Information and Internet
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