Overview
We are currently recruiting for an experienced Spa Therapist to join us at Hale Country Club & Spa. We are looking for a talented, passionate individual to join our team and create memorable guest experiences. You will be responsible for maintaining the highest standard of professionalism in all areas of operation and carry out all duties to our world class standards.
Responsibilities
* Greet guests at reception to deliver a memorable experience
* Support the Spa Manager in delivering customer standards and constantly strive to exceed expectations
* Maintain a professional, clean environment ensuring that our guests/members are comfortable
* Fully understand existing treatments and procedures to effectively deliver a world class service
* Ensure that all treatment rooms are prepared and fit for purpose
* Attend weekly/monthly team meetings and events
* Deliver exceptional aftercare and retail recommendations to all clientele
* High standards of presentation and cleanliness are maintained at all times
* Delivering brand standards
* Booking in clients and taking phone calls
* Achieving treatment and retail targets
Qualifications
* Knowledge in our brands NVQ level 3 beauty therapy or equivalent
* Previous Beauty therapy experience in a 5star/luxury background Natural leadership qualities
* Specific experience within a spa/health club environment
* Qualified to NVQ level 3 or equivalent
* Experience with ESPA and Elemis is preferred but not essential
* Impeccable attention to detail and customer service experience
* Proven experience working as part of a successful team with excellent interpersonal skills
Benefits
* Fantastic bedroom rates for yourself and F&F
* 20% off dining at the hotel
* 50% off dining at Hale Country Club & Spa and complimentary monthly club membership
* Up to 50% discounts on THG brands, including Myprotein, Lookfantastic, ESPA and many more!
* Onsite GP (avoid the waits!)
* Onsite physiotherapist
* Annual leave entitlement rising every year with service plus your birthday off
* THG Ingenuity is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.
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