Eurofins Forensic Services (EFS) is the largest forensic service provider in the UK and Europe. We are part of Eurofins Scientific, an international life sciences company providing a range of analytical testing services across multiple industries to make life and the environment safer, healthier, and more sustainable. Eurofins laboratories work with major global companies to ensure product safety, authenticity, and accurate labelling. We are committed to societal health and safety, environmental protection, and promoting diversity, equity, and inclusion across our network.
Founded over 35 years ago in Nantes, France, Eurofins has expanded to 61,000 staff across approximately 900 laboratories in 61 countries. Our portfolio includes over 200,000 analytical methods to evaluate biological substances and products. In 2022, Eurofins reported revenues of EUR 6.7 billion and has been one of Europe's top-performing stocks over the past two decades.
Job Description
We are currently seeking a Customer Service Advisor for our Workplace Drug Testing team at our Tamworth site. The successful candidate will provide administrative support to the Customer Service and Operations teams.
Key Responsibilities and Accountabilities
* Coordinate with departments to meet customer service level agreements (SLAs).
* Maintain and update records in Google Sheets for accuracy.
* Monitor KPIs and operational metrics.
* Handle portal queries and customer support issues.
* Update customer price lists and POs in Omega.
* Maintain accurate master customer data.
* Update and maintain relevant process guides.
* Ensure information within Reflow is current.
* Report on service KPIs and customer feedback.
* Act as point of contact for the collection network.
* Coordinate with external partners and vendors.
* Support collection team with data and records.
* Monitor collection status and maintain records.
* Keep documentation organized and up-to-date.
* Ensure compliance with data management policies and regulations.
* Prioritize tasks effectively to meet deadlines.
Qualifications
The Ideal Candidate:
Experience in customer service and administration, preferably in fast-paced, data-driven environments. Motivated, enthusiastic, with strong problem-solving skills, attention to detail, and team spirit. Proactive with excellent multitasking abilities, and advanced skills in Google Sheets and data management.
Additional Information
This role requires security clearance, which involves a five-year UK residency. Criminal convictions may affect clearance. Further details are available at https://www.warwickshire.police.uk. Successful applicants will also undergo drug and alcohol testing before employment.
We offer a competitive salary and benefits, including life assurance, pension, holiday entitlement, recognition schemes, discounts, wellness programs, learning support, employee assistance, sick leave enhancements, referral schemes, mental health support, and free on-site parking.
Note: Employees based at EFS Midlands or attending the site must disclose contact with firearms, ammunition, or cartridge-based tools, as precautions are required for entry.
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