As part of Counter Fraud and Compliance and Debt (CFCD), you will be at the heart of DWP’s front-line operations, helping to change people's lives and supporting CFCD’s purpose of fighting fraud in the welfare system.
Citizen and Data Reparation Services (CDRS) is a bespoke arm of CFCD focusing on reparation of benefit claims made using hijacked identities.
Our overarching aim is to support colleagues to prevent fraud, error, and debt from entering our benefit systems. When prevention isn't possible, to enable quick detection and correction.
This is an exciting and challenging opportunity to work within CDRS. You will review fraud, error, and debt within the department. This role is unique and aims to help reduce fraud and error in the benefit system.
As the Data & Analysis Manager, you will play a key role in protecting and repairing citizens' benefit records where fraudulent claims have been made using hijacked identities.
This will require you to:
1. Be responsible for collating and focusing on management information (MI), data interrogation, and analysis.
2. Analyze large, complex data sets and use findings to influence hijacked identity processes.
3. Ensure data analysis, movement, and storage comply with GDPR, challenge non-compliant processes, and deliver outcomes on time.
4. Lead a small, remote team of Executive Officers (EOs), transforming performance and managing operational resources effectively to improve value for money and reduce inefficiencies.
5. Motivate, develop, and support your team through performance reviews, coaching, learning, development, and regular one-to-ones.
6. Support your team with operational duties, including adapting to process changes as CDRS expands and improves.
7. Build strong, sustainable relationships with internal and external stakeholders to achieve mutually beneficial outcomes.
8. Be proactive, use your initiative, and make sound decisions.
9. Identify risks to performance and drive continuous improvement.
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