Assistant Front of House Manager
Assistant Front of House Manager
£33,000 per annum
Four Points Flex by Sheraton London Shoreditch East
We are seeking a dynamic, proactive, and hands-on Assistant Front of House Manager to join our team at Four Points Flex by Sheraton London Shoreditch East. This is an exciting opportunity to support both our Front Office and F&B outlet, ensuring seamless operations and exceptional guest experiences in line with Marriott brand standards.
As part of Marriott International, you will embody our core values — Put People First, Pursue Excellence, Embrace Change, Act with Integrity, and Serve Our World — bringing initiative, professionalism, and a genuine passion for hospitality to everything you do.
All the Perks You Deserve
1. Access to Marriott worldwide associate discounts
2. Team meals on duty
3. Continuous learning, cross-training & development opportunities
4. Free counselling sessions through our health plan
5. Access to free medical healthcare plans
6. Workplace pension scheme
7. Exclusive benefits platform with discounts on shopping, gym memberships, holidays, insurance and more
Key Responsibilities
8. Support the Front Office Manager in overseeing daily operations across Front Office and F&B
9. Take a proactive, hands-on approach to leadership, leading by example during busy service periods
10. Ensure a smooth, efficient, and elegant check-in and check-out experience
11. Deliver and uphold exceptional guest relations standards, handling enquiries and resolving issues promptly and professionally
12. Monitor guest feedback and implement initiatives for continuous service improvement
13. Lead, train, coach and develop team members to ensure consistent service excellence
14. Assist with staff scheduling, performance management, and departmental training plans
15. Drive a culture aligned with Marriott values, fostering collaboration, accountability and positivity
16. Ensure compliance with all Marriott brand standards, policies, and procedures
17. Maintain strong interdepartmental communication to deliver a seamless guest journey
What We’re Looking For
We are looking for a confident, detail-oriented hospitality professional with strong initiative and a proactive mindset. The ideal candidate will demonstrate:
18. Proven experience in Front Office or Guest Services within a quality hotel environment
19. Excellent guest relations experience with a genuine passion for personalised service
20. Strong leadership and team development skills, with the ability to train, coach and inspire others
21. A hands-on management style and the ability to remain calm under pressure
22. Strong organisational, problem-solving and decision-making abilities
23. Knowledge of front office systems and operational procedures
24. A professional, positive attitude aligned with Marriott’s culture and service philosophy
25. Marriot experience is very welcome.
All offers of employment are conditional upon receipt of two satisfactory references and proof of eligibility to work in the United Kingdom