Job Overview The post holder will be required to provide a comprehensive administration service to support the reception booking team, consultants and clinicians in the General Surgery Department. You will work in association with the clerical teams to provide a central point of communication for patients and staff. Main duties of the job Provide a complete medical administrative service including RTT, patient correspondence and editing and formatting letters. Liaising with Nurses, Doctors and other members of the multidisciplinary team including Inpatient / Outpatient Bookings teams to provide a quality service for the patients. Working as part of a team, sharing responsibility for the smooth running of the administrative service to deliver safe patient care To provide a first point of contact, answering all telephone enquiries, taking and relaying messages in a polite and helpful manner, and using own judgement to establish the priority of issues and taking action as appropriate. Working for our organisation At the RUH we put people at the heart of what we do, working together as one team to make a difference for our patients, each other, and our community. No matter what your role is, we value everyone’s contribution in supporting the exceptional, person-centred care we pride ourselves on. We are proud to be in the top 20 best hospitals to work for in the country. We are committed to creating a compassionate and inclusive environment. This can be seen in our growing community of staff networks – celebrating successes and creating opportunities to listen and learn. We value our differences, champion kindness and civility, and truly believe that diversity makes us stronger. A culture of learning, developing and innovating is the thread that runs throughout our whole organisation. We want to support you to thrive, taking your career to its full potential. We value staff wellbeing, with a well-established programme of support. We believe in a holistic approach spanning all aspects of living a healthy life, including physical, emotional, spiritual and financial wellbeing. We’ve even got a pool! We are committed to supporting you and hope you want to join our team. In the meantime, find out more about living and working the beautiful historic city of Bath, learn about our extensive package of staff benefits, and read about how we’re providing healthcare fit for the future with the landmark Dyson Cancer Centre and our passion for research. Detailed Job Description And Main Responsibilities Please see the attached job description for full information. For further details or to arrange an informal visit, please contact: Laura Edgell, Performance & Operations Manager Email: Laurajayne.Edgell@nhs.net Tel: 01225-824922 Person specification Qualifications Essential criteria Educated to GCSE, O’ Level or CSE Equivalent in English and Maths Desirable criteria Typing qualification or experience Knowelge & Experience Essential criteria Demonstrable experience and knowledge of office and administrative processes Desirable criteria An understanding of RTT Applicant requirements The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions. Application numbers This vacancy may close early if we receive a high number of applications. We strongly encourage you to complete and submit your application in good time to ensure it can be considered. Documents to download Med Sec/Pathway Co-ordinator (PDF, 248.4KB) Join the RUH (PDF, 1.1MB) Further details / informal visits contact Name Laurajayne Edgell Job title Performance & Operations Manager Email address Laurajayne.Edgell@nhs.net Telephone number 01225-824922 Additional information Alternative Contact Nick Lepak, Specialty Manager, General Surgery Email: Nicholas.Lepak@nhs.net Tel: 07822-288029