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We are seeking an experienced Application Support Analyst to liaise with vendors, business users, and product teams to perform installations, identify root causes, and deliver fixes or enhancements. The candidate would ideally have knowledge of commodity trading and a delivery-focused mindset. Experience working within Agile (SCRUM) development and delivery teams is advantageous.
Role Responsibilities
* Provide application support for front office-developed applications and interfaces.
* Develop a deep understanding of supported business processes and applications to deliver effective support.
* Implement code fixes and minor enhancements to existing systems.
* Act as a subject matter expert (SME) during code reviews and release management processes.
* Maintain a knowledge base by documenting issues and resolutions to agreed standards.
* Generate ad-hoc reports for business users, including audit extracts and management information.
* Identify opportunities for continuous improvement and contribute to streamlining IT and business processes.
* Perform installations and upgrades of application platforms.
* Provide technical guidance to development teams on programmatic testing of supported applications.
* Participate in regular reviews of licensing, user accounts, application roles, and database access.
Key Skills and Experience
* Proven experience in front office or customer-facing application support roles.
* Strong SQL skills, including the ability to write and optimize complex JOIN queries across platforms such as SQL Server and MySQL.
* Excellent problem-solving skills with a structured approach to root cause analysis.
* Experience in incident and problem management, including ownership from identification to resolution.
* Ability to manage multiple priorities in a fast-paced environment.
* Strong interpersonal and communication skills, both written and verbal.
* Experience with Agile methodologies, particularly SCRUM.
* Familiarity with Confluence and Jira for documentation and issue tracking.
* Ability to implement and respond to application-related critical alerts.
* Knowledge of commodity trading systems and workflows.
* Experience working in regulated or high-availability environments.
Don’t miss this opportunity to join a forward-thinking team where your expertise will directly impact business-critical systems. Apply now with your most up-to-date CV!
Seniority level
* Seniority level
Associate
Employment type
* Employment type
Full-time
Job function
* Job function
Information Technology
* Industries
Staffing and Recruiting
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