In a nutshell
As the first point of contact, you’ll play a key role in shaping the experience of every employee, client and visitor who walks through the door.
You’ll provide a high quality, professional and flexible reception service, but your domain will stretch much further than this as you’ll be central to helping enhance the operational efficiency across the whole office.
If you’re passionate about delivering truly exceptional client and Business Support services, then we’d love to hear from you.
What you'll be doing day to day
You will play a pivotal role in creating a welcoming atmosphere for everyone who walks through our doors by preparing and managing the office throughout the day and carrying out Business Support duties as required.
1. You will work as part of a team to manage the organisation of the office - opening, preparing and closing the office for the day
2. Ensuring the provision of an efficient ‘front of house’ service
3. Managing the recording and distribution of incoming and outgoing post
4. Supporting the management of the Facilities and Property Compliance of the office
5. General administration duties such as scanning, photocopying, binding documents, and other Business Support activities that support the Firm
6. Managing data storage and retention in accordance with regulatory compliance
7. Communicating regularly with colleagues around the Firm, to ensure the flow of information and standards are maintained
8. Problem Solving and multi-tasking to ensure the rhythm of the office is maintained
9. Be proactive in supporting the team and taking on new challenges and appropriate tasks as they arise
About you
10. Has experience delivering a high standard of client care within professional services
11. Excellent verbal and written communication skills, with the ability to communicate well at all levels
12. Able to work collaboratively and independently and with initiative
13. Can triage and prioritise work and communicate expectations clearly to stakeholders
14. Self-motivated, punctual, highly organised with a keen eye for detail
15. IT literate and able to use Microsoft Word, Excel and Outlook packages.
16. Educated to GCSE level (or equivalent), with grades 4 (C) or above to include English and Maths.
17. Reliable, presentable and courteous