This is a brand new role where you'll lead community engagement projects that shape better services and stronger local trust. You'll plan and deliver engagement that reflects what matters to customers in your region, blending face‑to‑face and digital approaches. Working closely with regional leaders, you'll turn real customer voices into visible change across communities.
What you'll do
* Lead community engagement projects shaped by local priorities and customer insight.
* Build trusted relationships with customers, communities, and regional leaders.
* Turn feedback and data into clear themes that influence decisions.
* Design inclusive engagement that reaches under‑represented and seldom‑heard voices.
* Strengthen customer governance through clear, confident reporting and assurance.
Why join us
You'll have the space to grow and freedom to shape how engagement works in practice. You'll develop new skills, influence senior decisions, and see the impact of your work in real communities. You'll be part of a supportive, values‑led organisation that listens and acts. Be part of one of the UK's Great Places to Work!
Qualifications
* Experience leading community or customer engagement projects.
* Confidence influencing others and working with senior stakeholders.
* Experience turning insight into clear actions and recommendations.
* Experience building partnerships with local or community organisations.
* A strong commitment to inclusive and accessible engagement.
Disability Confident: A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. In certain recruitment situations such as high‑volume, seasonal and high‑peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non‑disabled people. For more details please go to .
Working conditions
* You'll manage your own diary.
* Hybrid basis with working from home mixed with 2 days per week in the community in our 'Central' region. We have offices in Birmingham and Peterborough and cover everywhere in between. Candidates must be willing to travel and have a vehicle insured for business use, whereas mileage will be paid.
* Enhanced DBS check required, which will be paid for by the employer.
What's in it for you?
* Health cash plan saving you (and your children) £1,140+ each year covering dental, opticians, prescriptions and more.
* Matching pension contribution (up to 7% and life insurance of 3x basic salary).
* Instant pay access with Stream.
* 800+ discounts on shops, holidays, days out, tech and more.
* Family‑friendly policies including maternity, paternity, adoption, neonatal, fertility and menopause support.
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