Job Description
Leading UK law firm who have a multi-office presence nationally, is seeking a new Secretarial Services Manager. This role is a permanent role based in their Manchester office and will play a key role in ensuring seamless and tailored support is provided to fee earners.
* Up to £70,000 per annum
* Hybrid working (3 days in the office / 2 days remote)
* Generous benefits inc. 25 days annual leave, private medical insurance, enhanced family friendly policies
Secretarial Services Manager Key Responsibilities:
* Lead, manage and develop the team to maintain high performance and foster continuous improvement through day-to-day supervision.
* Working collaboratively with HR to identify and take ownership of performance management/development.
* Communicate directly with fee earners to ensure the delivery of high-quality, tailored secretarial and practice support services.
* Monitor, manage and report on service levels, identifying opportunities for improvement and implementing necessary changes.
* Develop and refine systems and processes to ensure services are delivered efficiently and meet firm-wide standards.
* Identify and delegate tasks within the team that enhance fee earners’ productivity and workflow.
* Lead change management initiatives to support the ongoing evolution of secretarial and support services.
Secretarial Services Manager Key Skills & Requirements:
* Proven team management experience within a PA or Secretarial service role gained within a law firm environment.
* Demonstrable experience in developing, improving, or enhancing the quality and efficiency of service delivery.
* Strong knowledge of Microsoft Office and other IT systems.