From day one, our mission has been to create an independent business with a unique culture – one that is controlled by the people who work for it. Finding the most talented and entrepreneurial people has always been key to our success.
People come to Howden for lots of different reasons, but they stay for the same one: our culture. That’s what sets us apart, and why we nurture and retain the best talent in the market. Whatever your priorities – work/life balance, career progression, sustainability, volunteering - you’ll find like-minded people driving change at Howden.
The primary objectives of the role is to process the commission statements received from our insurance providers and to investigate and resolve issues arising from these statements in a timely and accurate manner in accordance with HEBW policy. You will also provide assistance to their line manager as required. And maintain records in a timely and accurate manner to enable the business to obtain all relevant and required management information
The jobholder will be expected to work within the Company’s established business procedures and the confines of the regulatory environment.
Role Responsibilities:
Planning/Reporting:
* Supports the department key performance indicators and business retention targets as directed by your Manager
* Manages assigned projects and contribute to other projects as required
* Provides relevant management information to senior management
Technical:
* Be able to process commission statements received from insurance providers in a timely manner
* Investigate and resolve all issues arising from our insurance debtors on the agencyPlus/AO systems in a timely and accurately manner in accordance with agreed policy
* Accurately process adjustments on agencyPlus/AO systems
* Assist line manager with month end and normal business work as requested
* Undertake all other duties as reasonably required and directed in order to maintain the overall effectiveness and efficiency of the department to ensure all deadlines are achieved
* Keeps informed of all regulatory and legal changes which impacts on the job role
* Ensures up to date records are maintained at all times on the Company systems
* Responds appropriately to urgent issues as they arise
Policy, Process and Procedures:
* Interprets instructions and issues arising, and then implement actions according to policies and procedures
Environment, Customer Focus and Relationships:
* Responds to the clients(both internal and external) requirements as appropriate
* Behaves with all clients (both internal and external) fairly and ethically
* Shares information that could be beneficial to the Operating Entity/Group
People Management/Personal Development:
The jobholder has no direct reports.
* Actively undertakes personal development to ensure up to date knowledge and understanding of best practice
* Remains aware of external, industry, legal and regulatory developments etc to ensure practice and outputs are of a sufficiently high standard
* Keeps informed of all legal and regulatory developments relevant to the Operating Entity/Group
Role Requirements:
* Evidenced numeric/analytical capabilities either through professional work or education.
* Office experience a bonus.
* Accurate work with attention to detail
* Meticulous and thorough
* Good organisational skills
* Positive, professional attitude
* Excellent written and communication skills and knowledge of all Microsoft office applications
* Analysis and judgement
Our Culture: People First
We’ve travelled far since opening our first office in 1994. Back then we were local experts – based in London, with direct access to the world’s biggest insurance market. We’re still locals, and we still deliver the right advice and the right insurance to our clients. But now, we’re local all over the world. With 15,000 global colleagues and a partner network spanning more than 100 territories, we are the largest independent insurance broker in the world. But our values haven’t changed since day one, when we set out to create a company grounded in:
• An employee-ownership model
• Aligned external investors
• The trust and integrity born of friendship
• Expertise
• Independence
Our focus on being a people-first business has always been at the very heart of Howden. Our vision was to create an independent business with a unique culture; one that would survive and thrive as a business controlled by the people working for it. Our employee ownership model sets us apart in the market. It’s created a culture of collaboration and innovation, where we’re driven to think bigger and empowered to challenge convention.
Our flat structure and entrepreneurial spirit help us attract the best people and empower them to be the best version of themselves. And when we bring in and nurture great talent, more follows. That makes us better – and that’s better for everyone.
Diversity & Inclusion
At Howden we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.
Permanent
In November 1994, David Howden founded a business that was literally the smallest insurance broker in the world. It had no clients and no track record. But it did have five things:
Equity ownership – the people doing the business, owned the business
A minority external investor with a long-term outlook
A product specialty
3 friends (and a dog)
A commitment to building a business with independence enshrined in its fabric
Today, the business has a global footprint of more than 14,500 employees in 50 countries spanning Europe, the Middle East and Africa, Asia Pacific and the Americas. For the FY22 our Group’s organic growth was 19%, our revenue exceeds (USD) $2bn, and we handle $30bn in written premiums for clients.
Howden Group is an independent, global insurance group headquartered outside North America, comprising:
Want to see what kind of organisation Howden Group is? Click here to learn about what makes us who we are.
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