Company Description
Sports betting, gaming, and interactive entertainment are evolving, and we're leading the change by prioritizing people and delivering exciting, engaging experiences at your fingertips. We are pushing boundaries through innovation, technology, and our people. Join Entain, where it's your game—let's win together.
Job Description
Do you love sports or have a passion for excellent customer service? Do you enjoy building positive relationships? As a Retail Customer Service Manager, you'll be a vital part of the Entain family, providing top customer service and maintaining high standards daily. Our Ladbrokes & Coral betting shops offer a dynamic environment where no two days are the same, and you'll contribute to a team that wins together and prioritizes our customers.
Reporting to the Shop Manager, you'll serve customers and foster rapport to encourage repeat business. The salary is £12.50 per hour.
What you will do
* Deliver outstanding customer service.
* Promote safer gambling practices.
* Take bets on various sports and events.
* Process transactions, including cash handling.
* Demonstrate our products and betting terminals to customers.
* Handle customer complaints with empathy and problem-solving skills.
* Work towards targets and goals.
* Maintain high shop standards.
* Open or close the shop as needed.
Working patterns
Our shops operate from Monday to Sunday, 8am - 10pm, including weekends and bank holidays. Your weekly rota will be approximately 20 hours, with a mix of opening, closing, and evening shifts, varying weekly. As a key holder, you'll be responsible for opening and closing the shop. Rota schedules are provided at least four weeks in advance to support work-life balance.
Qualifications
* You must be 18 or over to work in our betting shops.
* Passion for delivering excellent customer service.
* Strong relationship-building and effective communication skills.
* Self-motivated and proactive.
* Ability to work independently and as part of a team.
* Calm and professional handling of challenging situations.
We also offer recognition programs, inclusive community support, and accommodations during recruitment. At Entain, we value diversity, equity, and inclusion, ensuring all employees feel valued and celebrated. We adhere to all relevant employment laws globally.
Additional Information
We offer competitive packages including optional overtime, pension schemes, ShareSave, retail discounts, healthcare, wellbeing support, and development opportunities.
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