ASB Customer Contact Advisor
SalaryFrom April 1st - £30,700 per annum
LocationHybrid with a weekly presence in either our Milton Keynes, Rushden or Boston Office
As an ASB Customer Contact Advisor at Amplius, youll be the first point of contact for customers reporting anti-social behaviour and neighbourhood management concern - making sure every interaction is handled with empathy, professionalism and confidence.
Youll support customers from the first call or webform submission, ensuring cases are captured accurately and directed swiftly to the right colleagues, helping us deliver exceptional service across our communities.
Salary: From 1st April - £30,700 per annum
Contract: Fixed Term Contract for 12 Months
Your week: Full Time Monday to Friday, 9:00am to 5:00pm
Location: Hybrid With a weekly presence required in either our Milton Keynes, Rushden or Boston office
Snapshot of your role
1. Be the first point of contact for all anti-social behaviour (ASB) and neighbourhood management queries via calls and webforms.
2. Triage, risk assess and action plan incoming contacts, providing clear initial advice and opening cases on the system.
3. Deliver excellent, empathetic customer service, building rapport and ensuring a positive first experience.
4. E...