Salary: £38,000 - 44,000 per year Requirements: Experience with Microsoft Azure (Virtual Servers, Backup & Disaster Recovery, Networking, AVD, Hybrid deployments) Experience with current generation security technologies and services (AV, firewalls, CA policies, RBAC, managed threat response, identity threat, mail & web filter systems) Experience working with Backup & Disaster Recovery processes Experience with internal networking infrastructure and management (DHCP, DNS, NPS/RADIUS, managed/unmanaged switches, firewalls, wireless, VPN technologies) Experience with cloud led identity/management/policy systems (Intune, Entra, ABM) Experience with physical and hybrid hypervisor technologies (VMWare, Hyper-V) Experience with Microsoft Server OS (management, maintenance, administrative tooling and deployment) Excellent knowledge of scripting and RPA automations Excellent communication skills Excellent troubleshooting and problem resolution skills Excellent client service Strive to continuous improvement Able to work independently under pressure Minimum of 4 years IT experience in a corporate or services environment Driving license and own transport essential Desirable: Experience or certification in technologies such as Watchguard, FortiGate, Sophos, Smoothwall firewalls Sophos Anti-Virus HPE/Aruba, Cisco, Dell, Unifi switching VMWare ESXI & Microsoft Hyper-V Microsoft Azure Apple Business Manager Google Workspace Ubiquiti, Meraki wireless Mimecast, Barracuda mail filtering Veeam, Datto, Acronis, Barracuda backup & disaster recovery Responsibilities: Manage incident and request tickets ensuring established SLAs are met Be the first point of contact for escalations from Tier 2 engineers Ensure all support requests/alerts are logged and that the client remains updated throughout the lifecycle of the request Monitor and maintain clients Infrastructure and systems Proactively respond to monitoring alerts and notifications Service tasks within client on/offboarding processes Ensure that all role-specific KPIs and targets are met as an individual and as part of the wider team objectives Provide a strong, coherent, and proactive communication standard when engaging with internal departments Provide a strong, coherent, and proactive communication standard when engaging with current and prospective clients Technologies: Aruba Azure Cloud Cisco FortiGate Hyper-V Support RBAC RPA Security VPN VMware Veeam Web DevOps More: We are one of the UKs leading technology specialists, proudly recognized as a World Class Place to Work by Best Companies, a national benchmark for employee engagement and workplace excellence. Our commitment to our culture and our people has led us to be ranked as the 1 Technology Company to Work For in the UK. We offer a competitive salary between £38k-44k, with benefits including 25 days of holiday, flexible working, Bupa Cash Plan, Electric Vehicle Scheme, Cycle Scheme, discounted gym membership, a paid charity day, and car parking. Join our Tier 3 team at our Milton Park location and be part of a dynamic environment that values dedication and professionalism. last updated 19 week of 2026