Trilogic Recruitment Ltd are delighted to be assisting our prestigious client in the recruitment of a Senior Technical Architect - MS Dynamics CE Role As the Microsoft Dynamics CE Technical Architect, you will lead the design, implementation, and support of Dynamics 365 Customer Engagement solutions. You’ll manage the full lifecycle of Dynamics CE systems, ensuring efficient delivery of robust, scalable solutions that drive business transformation. Alongside your technical leadership, you will mentor junior team members and foster a collaborative, supportive team environment. Responsibilities Solution Ownership & Lifecycle Management * Lead the end-to-end lifecycle of Dynamics 365 CE solutions—from initial design and configuration through to deployment and ongoing support. * Ensure consistent maintenance, upgrades, and enhancements of the system to meet evolving business needs. * Monitor system performance and troubleshoot issues promptly. · * Document technical processes, configurations, and solutions. Technical Development & Delivery * Customize and extend Dynamics 365 CE using best practices, Power Platform tools, and integration frameworks. * Manage solution packaging, code, and data release management across environments. * Ensure high-quality delivery within project timelines and scope. * Conduct regular code and solution quality reviews Collaboration & Communication * Work closely with Architects, Developers, Consultants, and stakeholders to define and deliver solutions. * Facilitate clear communication between technical and non-technical teams. * Participate in project planning, estimations, and strategy sessions. * Coordinate with external vendors and partners as required. Team Leadership & Mentorship * Provide guidance and mentoring to junior team members. * Promote continuous learning and professional growth within the team. * Foster a positive, collaborative, and supportive working environment. Problem-Solving & Innovation * Analyse and resolve complex technical challenges effectively. * Develop scalable, maintainable solutions aligned with business objectives. * Share knowledge and implement innovative approaches and best practices. Experience Technical Expertise * 5 years’ experience implementing, customizing, configuring, deploying, and managing Microsoft Dynamics 365 Customer Engagement solutions. * Strong knowledge of Dynamics 365 CE modules and functionalities, including Customer Service. * Experience with Power Platform tools: Power Apps (Portals, Model-driven, Canvas), Dataverse, and Power Automate. * Proficient in Microsoft Application Lifecycle Management (ALM), including Azure DevOps. * Skilled in customization and extension of Dynamics CE, including web technologies (HTML, CSS, JSON, XML, JavaScript). * Experience with reporting methods including FetchXML and custom reports. * Strong knowledge of .NET Framework, including WCF and Web API. * Proficient in C#, AL, Object-Oriented Programming concepts, and Visual Studio * Experience integrating Dynamics CE with Dynamics 365 F&SCM via Microsoft Dual Write. * Proven experience working with Azure services and cloud-based integration components. * Strong communication skills, able to explain technical concepts to non-technical stakeholders. * Experience leading and mentoring technical teams, fostering collaboration and knowledge sharing. Qualifications BS/BA in Computer Science or a related field (or equivalent professional experience). · Relevant Microsoft certifications in Dynamics 365 CE, Azure, Security, Integration, or related areas. Benefits Hybrid working Life Insurance Cover x10 Annual Salary Competitive full pension scheme of 8.5% employer contribution Employee cost of private healthcare covered with option to add family members A comprehensive, embedded Employee Assistance Programme 25 days annual leave bank holidays (pro-rated for part time Associates) with the option to buy and sell annual leave 1 Me Day, 1 Volunteer day per annum Enhanced support on family friendly policy Flexible Working