Job Description This is an exciting opportunity to help shape the future of CRM strategy and operations within a global organization. If you’re passionate about optimizing sales processes, enhancing customer experience, and driving data-driven decisions, this role is perfect for you.
Key responsibilities
• Support CRM Strategy – Work alongside the CRM Specialist to develop and implement a CRM roadmap aligned with business objectives, ensuring system effectiveness and user satisfaction.
• Drive CRM Implementation – Collaborate with IT teams to test, integrate, and monitor CRM tools. Maintain data health through regular audits and cleansing activities.
• Optimize Sales Processes – Standardize and support sales activity tracking across the business development network to enhance performance and efficiency.
• Provide CRM Support & Training – Deliver system training, troubleshoot user issues, and provide technical support using service management tools.
• Enable Business Intelligence – Develop and maintain dashboards and reporting tools that support data-led decision-making across commercial functions.
What we are looking for
• Languages – Fluent in English; excellent written and verbal communication skills. Additional languages are a plus.
• Experience – Prior e...