Salary: £43,000 - 76,000 per year Requirements: Proven experience managing and leading an IT support team Strong background in IT service desk operations and user support Good technical knowledge of Microsoft 365 and Azure Understanding of Windows and Linux environments, VMware, SQL and networking Hands-on experience with Microsoft Endpoint Manager and desktop support Familiarity with security frameworks such as Cyber Essentials and ISO27001 Excellent communication, organisational and problem-solving skills Strong understanding of IT governance, risk management and continuity Ability to balance hands-on support with effective team leadership Proactive, engaging approach with genuine enthusiasm for technology and people development Responsibilities: Lead, mentor and develop our IT Support team, providing escalation support and driving service excellence Oversee day-to-day IT operations, ensuring effective resolution of technical issues Deliver a high-quality, user-focused support service, meeting SLAs and business expectations Maintain and enhance our IT procedures, policies and technical standards Support deployment and optimisation of new systems, software and services Oversee core infrastructure including servers, networks, cloud platforms and data storage Manage our IT service desk to ensure prompt, customer-centric response Monitor vulnerabilities and work with external partners on remediation Contribute to our IT strategy and continuous improvement initiatives Support long-term technology planning and governance alongside IT leadership Technologies: Azure Cloud Support Linux Microsoft 365 SQL Security VMware Windows Office 365 More: We are DCS Group, the UKs leading distributor, manufacturer and exporter of health, beauty and household products. We partner with global FMCG power brands including Procter & Gamble, Unilever, Kenvue, PZ Cussons and SC Johnson, while continuing to grow our portfolio with names such as Whitworths and Danone. As a family-owned business with over 30 years of continuous growth, we operate across two exceptional sites: our 26-acre head office and warehouse in Banbury and our state-of-the-art manufacturing facility in Redditch. We offer a dynamic, supportive environment where you can develop, thrive and make a real impact, alongside great benefits including life assurance, a medical cash plan, a cycle to work scheme, a holiday purchase scheme, additional holiday for length of service, a subsidised café with free breakfast, a staff shop, and social and charity team events. last updated 20 week of 2026