Job Title: Property Service Manager
Employment Type: Permanent, Full Time
Hours: Monday to Saturday, 9:00 to 17:00
Location: Keswick (office based)
Your next chapter
Travel Chapter is the holiday home people. We connect guests to incredible properties across the UK and help homeowners share the places they love most. As a B Corp, we care about doing things the right way for our people, our communities and our planet. That commitment sits at the heart of how we operate, how we serve our customers and how we work together as a team.
Our Property Services teams play a crucial role in shaping the guest experience. From smooth changeovers to reliable maintenance and quality standards, they make stays feel effortless and keep homeowners confident in our care.
We are now looking for a Property Service Manager to lead and coordinate our Keswick and surrounding areas operation. This role blends people leadership, service delivery and operational oversight, ensuring properties are guest-ready, compliant and maintained to a consistently high standard throughout the year.
What you will be doing
• Leading and supporting an established Property Services team covering housekeeping, maintenance and guest readiness
• Planning schedules, rotas and year-round resource to meet seasonal peaks and operational demand
• Line-managing team members and contributing to recruitment, onboarding, training and performance management
• Conducting property checks, quality inspections and compliance checks throughout the year
• Monitoring guest reviews and feedback, identifying themes and driving service improvements
• Coordinating maintenance and housekeeping tasks with in-house teams and trusted partners
• Ensuring accurate data, systems, invoicing and admin to support effective service delivery
• Supporting the resolution of operational issues, homeowner queries and guest complaints
• Maintaining high standards of health and safety, quality, service and regulatory compliance
• Collaborating with the wider Managed Services and Customer teams to continuously improve the guest experience
What you will bring
Essential
• Experience managing people in an operational or service environment
• Confidence coordinating multiple moving parts at pace
• Strong organisational skills and attention to detail
• Excellent communication skills and a collaborative approach
• A focus on service, standards and continuous improvement
• Ability to build positive working relationships across teams and stakeholders
Desirable
• Experience in property services, hospitality, facilities or housekeeping
• Experience coordinating field-based operatives or suppliers
• Confidence handling customer queries, escalations or complaints
Why join us
This role sits at the heart of an established and growing operation where you can make a visible difference every day. You will help shape the guest and homeowner experience, support improvements in how we operate and build on the strong service culture already in place. If you care about great service, enjoy leading people and take pride in high-quality operational delivery, we would love to hear from you.