Customer Service Team Leader
Location: Homebased
Duration: 12-18 Month Temp Contract
Salary: £15 an hour
Start Date: ASAP
Working Hours: NIGHTS - Mon-Fri, 12am - 9am
Our client based in Wokingham is looking to recruit a Team Leader for an exciting new campaign. The successful candidate will be responsible for managing and leading a team of customer service agents, communicating company goals and deadlines to the team, train and motivate team members and assess performance, provide help to management and keeping them updated on team performance. For this role you would need to have managed a phone based customer service team previously.
Daily Duties
. Providing encouragement to team members including communicating team goals and identifying areas for new training or skills checks
. Answering team member questions, help with team member problems and oversee team member work.
. Communicate deadlines and objectives to team members
. Provide quality customer service, including interacting with customers
. Answering customer enquiries quickly and effectively
. Providing high levels of customer service via telephone and email
. Responding to queries in an efficient and timely manner
. Ad-hoc duties