Rate: £500 per day
Location: Remote (occasional travel to Newcastle - approx. once every 2 months)
Duration: 6 months
Start Date: Immediate
Overview
We're looking for an experienced Service Designer to support a newly established area of the business. This is an exciting opportunity to shape and define end-to-end services from the ground up, working closely with cross-functional teams to deliver user-centred solutions.
Key Responsibilities
* Design and map end-to-end services across digital and offline journeys
* Conduct and synthesise user research and insights to inform design decisions
* Create and deliver service blueprints, journey maps, and process maps
* Collaborate with product managers, designers, researchers, and stakeholders
* Identify pain points and opportunities to improve service efficiency and user experience
* Facilitate workshops and co-design sessions with stakeholders
* Ensure alignment with business goals, user needs, and operational requirements
Key Skills & Experience
1. Proven experience as a Service Designer in complex environments
2. Stron...