About Us:
At Barons Eden, we are a collection of award-winning spa and hotel destinations, committed to delivering exceptional experiences. Our mission is to treat every guest as a friend of the family, creating positive and memorable moments during their stay. We value individuality, flair, and operational excellence, fostering a close-knit team that champions passion and positivity.
About the Role:
As Guest Sales Specialist you will be the primary point of contact for all new and
existing customers and will be responsible for managing incoming inquiries,
processing bookings, and maintaining high standards of customer service to
drive sales and enhance guest experiences
What We Offer
Competitive salary.
* Monthly performance based commission
* Celebrate your work anniversaries with a Complimentary Spa Day at Hoar Cross Hall or Eden Hall.
* Coffee and snacks from our kitchen.
* Access to an Employee Assistance Program.
* Free parking on-site.
* Discounts on overnight stays and spa days for you and your guests.
* Discounts on food, drink and retail across our venues.
* Comprehensive induction and training program.
* Pension scheme.
Key Responsibilities include:
* Handling all incoming inquiries and reservation calls professionally.
* Processing bookings,
schedule treatments, and guest dining arrangements.
* Sending out booking
confirmations and relevant documents promptly.
* Maintaining efficiency and
accuracy in all tasks, adhering to quality standards.
* Always
providing excellent customer service.
* Driving sales and improve
guest reservations.
* Striving to meet and
exceed monthly sales targets.
* Assisting other areas of
the Central Reservations department as needed.
What We're Looking For
* Ability to thrive in a
fast-paced environment.
* Resilience and capacity
to adapt to changes.
* Quick learner and a
passion for acquiring new skills.
* Availability to work
evenings, weekends, and holidays as part of a 7-day operation.
* Maintain a positive and
proactive approach to work.
* Experience with
Property Management Systems (PMS).
* Previous experience in
a call centre environment.
* Background in the
hospitality industry is desirable.
* Basic knowledge of
Microsoft Excel.
Additional Information
* Full-time role: 40 hours per week,
shifts can start as early as 7.45am and finish as late as 8.15pm
* Location: Based at Head Office, Moreton-in-Marsh
* Plus: Monthly performance-based commission
People say you can’t choose your family, well we choose you to be part of ours.